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- Tasks: Lead a team to enhance customer experience and satisfaction in a retail environment.
- Company: Join a leading grocery retailer known for its commitment to customer service.
- Benefits: Enjoy a 15% colleague discount and a discretionary bonus scheme.
- Why this job: Make a real impact on customer interactions and promote brand values.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
A leading grocery retailer is seeking a Customer Manager in Basingstoke to enhance customer experience and satisfaction. In this role, you will lead by example, ensuring every interaction leaves a lasting impression. You will support and coach your team, manage customer feedback, and promote the brand's values.
This position requires:
- Experience in customer-facing roles
- Strong communication skills
- Flexibility to work various shifts
Enjoy great benefits including a 15% colleague discount and a discretionary bonus scheme.
Customer Experience Manager - Retail Leader in Basingstoke employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Retail Leader in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience. Think about how you can showcase your leadership skills and how you've made a positive impact in previous roles.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will help you stand out as someone who truly cares about enhancing customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Manager - Retail Leader in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for enhancing customer experience shine through. Share specific examples of how you've made a positive impact in previous roles, as this will resonate with us and show that you’re the right fit for the Customer Experience Manager position.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer-facing roles. We want to see how your skills align with our values and the responsibilities of the role, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, as we appreciate direct communication. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at ASDA
✨Know the Brand Inside Out
Before your interview, make sure you research the grocery retailer thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Experience Skills
Prepare specific examples from your past roles where you've enhanced customer experience. Think about times when you turned a negative situation into a positive one or how you coached a team member to improve their service. These stories will demonstrate your capability as a Customer Experience Manager.
✨Practice Your Communication Style
As this role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you convey your ideas and handle feedback. This will help you feel more at ease during the actual interview.
✨Be Ready for Shift Flexibility Questions
Since the job involves working various shifts, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively and ensure that you can meet the demands of the role while maintaining a work-life balance.
