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- Tasks: Lead a team to enhance customer experience and manage feedback.
- Company: A leading grocery retailer focused on customer satisfaction.
- Benefits: Enjoy a 15% discount and a chance for bonuses.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
- Other info: Flexible shifts and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading grocery retailer is seeking a Customer Manager in Basingstoke to enhance customer experience and satisfaction. The role involves leading a team, managing customer feedback, and promoting brand values.
Candidates must have experience in customer-facing roles, strong communication skills, and flexibility for various shifts.
Benefits include a 15% colleague discount and a discretionary bonus scheme.
Customer Experience Leader - Retail (15% Discount & Bonus) in Basingstoke employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Leader - Retail (15% Discount & Bonus) in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. We should focus on our customer experience stories that highlight our leadership skills and how we handle feedback.
✨Tip Number 3
Showcase our passion for customer service during the interview. Let’s share specific examples of how we've improved customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role.
We think you need these skills to ace Customer Experience Leader - Retail (15% Discount & Bonus) in Basingstoke
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for enhancing customer experience. Share specific examples from your past roles where you’ve made a positive impact on customer satisfaction.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer-facing roles. We want to see how your skills align with the responsibilities of the Customer Experience Leader position.
Highlight Your Leadership Skills: Since this role involves leading a team, don’t forget to showcase your leadership experience. Talk about how you've motivated teams or managed feedback effectively in previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ASDA
✨Know the Brand Inside Out
Before your interview, make sure you research the grocery retailer thoroughly. Understand their brand values, customer service philosophy, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Experience Skills
Prepare specific examples from your past roles where you've enhanced customer satisfaction or managed feedback. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your ability to lead a team and improve customer experiences.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your delivery and ensure you come across as approachable and professional.
✨Be Flexible and Open-Minded
Since the role requires flexibility for various shifts, be prepared to discuss your availability openly. Show that you're adaptable and willing to take on different responsibilities. This attitude will resonate well with the interviewers and highlight your commitment to the role.
