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- Tasks: Lead a team to deliver exceptional customer service and create a welcoming store environment.
- Company: Join Asda, a leading retailer with a focus on community and customer satisfaction.
- Benefits: Enjoy competitive pay, discounts, wellness support, and flexible working options.
- Why this job: Be the face of Asda, making every customer's experience legendary and impactful.
- Qualifications: Experience in retail leadership and a passion for customer service.
- Other info: Great opportunities for personal growth and a supportive team culture.
The predicted salary is between 28800 - 43200 ÂŁ per year.
At Asda, we want you to find your everything. As a Customer Manager, you’ll be the main ambassador for bringing the “Asdaness” in every colleague and lead the store’s service, making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams.
What qualities you’ll need:
- Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
- Passion about CSI and react to customer feedback to create and execute effective action plans.
- Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the “Asdaness” to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.
- Experience as Team Leader, Supervisor or Manager in a retail environment.
- Operational knowledge on retail environment and customer service.
- Experience developing teams and managing change through leadership and building resilience.
- Strong customer service focus and positive mindset.
- Flexibility to work a range of shifts, including weekends and evenings.
Alongside a competitive salary, you’ll get lots of other great benefits too, including:
- Colleague discount
- Discretionary company bonus scheme
- Access to an enhanced electric car scheme
- Free eye test for you and your nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Immediate Start - Customer Service Executive in Barnsley employer: ASDA
Contact Detail:
ASDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate Start - Customer Service Executive in Barnsley
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Asda's values and mission. This way, you can show how your personality aligns with their 'Asdaness' and how you can contribute to creating that legendary customer service experience.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in a retail environment. Be ready to share examples of how you've engaged and coached teams in the past, as this will highlight your leadership skills.
✨Tip Number 3
Network like a pro! Connect with current or former Asda employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Asda team and ready to bring your passion for customer service to the table.
We think you need these skills to ace Immediate Start - Customer Service Executive in Barnsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in retail and customer service, and don’t forget to sprinkle in some of that 'Asdaness' we love!
Show Your Passion: We want to see your enthusiasm for customer service shine through! Share examples of how you've gone above and beyond for customers in the past, and how you can bring that same energy to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ASDA
✨Know Your Asdaness
Before the interview, dive deep into what 'Asdaness' means. Understand the company culture and values, and think about how you can embody them. Be ready to share examples of how you've brought a positive vibe to your previous roles.
✨Showcase Your Leadership Skills
Since the role involves engaging and coaching a team, prepare to discuss your leadership experiences. Think of specific instances where you’ve developed a team or managed change effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Customer Service Stories
As a Customer Manager, you'll need a strong customer service focus. Prepare anecdotes that highlight your ability to handle feedback and create action plans. Show how you've turned customer complaints into opportunities for improvement.
✨Flexibility is Key
The job requires flexibility with shifts, so be prepared to discuss your availability. Highlight any past experiences where you adapted to changing schedules or worked during peak times, showing your commitment to the role and the team.