At a Glance
- Tasks: Drive efficiency and value in our Shared Service function through continuous improvement.
- Company: Join Asda, a leading retail company with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, hybrid working, and an excellent benefits package.
- Other info: Flexible working environment with opportunities for career growth and development.
- Why this job: Make a real impact by optimising processes and enhancing customer experiences.
- Qualifications: Experience in service optimisation and continuous improvement is preferred.
The predicted salary is between 40000 - 50000 £ per year.
As Service Optimisation Manager, you will play a critical role in driving efficiency, consistency and value across our Shared Service function in a fast‑paced retail environment. You will lead continuous improvement activity end‑to‑end, identifying opportunities to simplify processes, improve service performance, reduce cost and enhance colleague and customer experience.
Operating at the heart of the Service Centre function, you’ll balance pace with rigour, using data, insight and structured improvement methodologies to help to optimise the function while responding to the demands of a dynamic retail landscape.
What you’ll do
- Lead and embed a culture of continuous improvement across Asda Service Centre, building capability and ownership at all levels.
- Identify, prioritise and deliver service optimisation initiatives that improve efficiency, quality, speed and cost effectiveness.
- Analyse end‑to‑end processes using data, performance metrics and customer insight to diagnose root causes and opportunities for improvement.
- Design and implement improved processes, controls and ways of working, ensuring changes are pragmatic, scalable and measurable.
- Apply Lean, Six Sigma or other CI methodologies to deliver tangible benefits aligned to business priorities.
- Track and report benefits realisation, service performance and improvement outcomes, providing clear insight to senior stakeholders.
- Partner with Product Owners and Asda Technology to optimise the use of systems and tools within the function.
- Support change management activity, ensuring improvements are effectively adopted and sustained.
- Continuously scan for industry best practice and innovation relevant to retail Finance Shared Services.
What you'll need
- Shared Service Continuous Improvement experience would be preferable.
- Service Optimisation experience is preferable.
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- Company Car allowance of £5,700
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Service Optimisation Manager employer: Asda Stores
Asda is an exceptional employer, offering a dynamic work environment where innovation and continuous improvement are at the forefront of our operations. With a strong focus on employee wellbeing, we provide a comprehensive benefits package, including a competitive salary, generous parental leave policies, and access to wellbeing services, all while fostering a culture of inclusivity and collaboration. Our hybrid working model allows for flexibility, ensuring that our Service Optimisation Managers can thrive both in the office and remotely, making Asda a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Optimisation Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Asda on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to service optimisation and continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data and metrics in past roles to drive improvements. Bring examples of how you've simplified processes or enhanced customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Asda team.
We think you need these skills to ace Service Optimisation Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Optimisation Manager role. Highlight your experience in continuous improvement and how it aligns with Asda's goals. We want to see how you can bring value to our team!
Showcase Your Data Skills:Since this role involves analysing processes and using data, don’t forget to mention any relevant tools or methodologies you’ve used, like Lean or Six Sigma. We love seeing candidates who can back up their claims with solid examples!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand your strengths and experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Asda Stores
✨Know Your Continuous Improvement Methodologies
Familiarise yourself with Lean, Six Sigma, and other continuous improvement methodologies. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the tools needed to drive efficiency and optimise processes.
✨Data-Driven Insights are Key
Prepare to talk about how you’ve used data and performance metrics to identify root causes and opportunities for improvement. Bring examples of how your analytical skills have led to tangible benefits in previous positions.
✨Showcase Your Change Management Skills
Highlight your experience in change management and how you've ensured that improvements are effectively adopted and sustained. Be ready to share specific instances where you’ve successfully led teams through transitions.
✨Emphasise Collaboration and Flexibility
As the role involves working closely with various stakeholders, demonstrate your ability to collaborate effectively. Share examples of how you've balanced teamwork with flexibility in a fast-paced environment, which is crucial for success at Asda.
