At a Glance
- Tasks: Lead a dynamic team in delivering top-notch optical care and customer service.
- Company: Join Asda, a leader in retail with a focus on health and wellbeing.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and flexible working options.
- Other info: Be part of an inclusive culture that celebrates diversity and supports personal growth.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer care.
The predicted salary is between 30000 - 40000 £ per year.
At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Managers are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up‑selling. Single vision glasses are the same price as varifocals, and there are no top‑up costs for anti‑scratch or thinner lenses either, so we don’t have to compromise a customer solution because of what someone can afford.
With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Managers who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance.
About You
You’ll be responsible for overseeing and managing the entire operation. With tasks including managing your team of Optometrists and Optical assistants, overseeing compliance processes and procedures, reviewing sales forecasting and department targets while also dealing with customer queries, every day is busy and fast paced in an Asda Opticians. You will also be responsible for clinic management and managing the shop floor process to ensure the department is well equipped for customer’s needs. Working in close partnership with an Optometrist you will also coach and develop your team so being confident in coaching others will be key to this role. Due to the fast‑paced nature of this role and the different responsibilities you will need to be organised and able to manage your time effectively.
- Confident in coaching others
- Able to provide excellent customer and patient care
- Driven and ambitious to ensure the department meets its targets
- Organised and able to manage your time effectively
Apply today by completing an online application… You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas
- Your professional indemnity insurance
- GOC fees paid
- CET package
- Flexible working patterns in accordance with 7 days opening
- Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be proud to be Asda and proud to be themselves.
Retail Performance Manager - Watford employer: Asda Stores Ltd
Asda is an exceptional employer that prioritises the health and wellbeing of both its customers and employees, fostering a supportive work culture in Watford. With a comprehensive benefits package, including a discretionary company bonus, flexible working patterns, and access to wellbeing services, Asda empowers its Retail Performance Managers to thrive while ensuring they can bring their authentic selves to work. The commitment to professional development and inclusion makes Asda a rewarding place for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Performance Manager - Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Asda, especially in the Optical department. They can give you insider tips on what it’s really like and what the hiring managers are looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer care. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you align with Asda's commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Retail Performance Manager - Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Performance Manager role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job.
Showcase Your Coaching Skills:Since coaching and developing your team is crucial, share specific examples of how you've successfully coached others in previous roles. This will show us that you’re confident and capable in this area.
Be Organised and Clear:In a fast-paced environment like Asda, organisation is key. Make sure your application is well-structured and easy to read. Use bullet points where necessary to make your achievements stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Asda Stores Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Asda thoroughly. Understand their values, especially around customer care and wellbeing. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Coaching Skills
Since the role involves coaching and developing a team, prepare examples from your past experiences where you've successfully coached others. Highlight how you approached these situations and the positive outcomes that resulted, as this will demonstrate your capability in this key area.
✨Demonstrate Organisational Skills
Given the fast-paced nature of the role, be ready to discuss how you manage your time and stay organised. Share specific strategies or tools you use to keep track of tasks and ensure everything runs smoothly, which will reassure them of your ability to handle the demands of the position.
✨Prepare for Customer Scenarios
As customer care is paramount, think of potential customer queries or complaints you might face in the role. Prepare thoughtful responses that showcase your problem-solving skills and commitment to providing excellent service, as this will highlight your fit for the position.
