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- Tasks: Join us as a Service Colleague, assisting customers and keeping the store running smoothly.
- Company: Asda is transforming retail with exciting career paths and a commitment to diversity.
- Benefits: Enjoy a 15% discount, flexible pay options, wellbeing services, and more from day one!
- Why this job: Be part of a friendly team, learn new skills, and make a positive impact on customers' shopping experiences.
- Qualifications: We're looking for enthusiastic team players who are eager to learn and love customer service.
- Other info: Flexible shifts available, including evenings and weekends, perfect for students!
Job Title
Service Colleague
Location
Darlington Neasham Road
Employment Type
Part time
Contract Type
Permanent
Shift Pattern
Work Shift: Days
Hours per Week
20
Pay Rate
£12.60
Category
Retail Hourly Colleagues, Sales Staff
Closing Date
10 March 2026
At Asda, we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience—serving with heart at pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.
What makes a brilliant Service Colleague:
What you’ll bring:
Everything you\’ll love
Alongside a competitive salary, you\’ll get lots of other great benefits too, including:
Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
Company pension
Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
Colleague recognition programme
Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Service Colleague employer: Asda Stores Ltd
Contact Detail:
Asda Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Colleague
✨Tip Number 1
Familiarise yourself with Asda's values and customer service philosophy. Understanding what they prioritise in their service colleagues will help you align your approach during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in retail or customer service. Think of specific examples where you contributed to a positive customer experience, as this will demonstrate your suitability for the role.
✨Tip Number 3
Show your enthusiasm for teamwork and flexibility. Since the role involves working across departments and various shifts, highlighting your ability to adapt and collaborate will make you stand out.
✨Tip Number 4
Research current trends in retail and customer service. Being knowledgeable about the industry can help you engage in meaningful conversations during the interview, showcasing your passion for the field.
We think you need these skills to ace Service Colleague
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Service Colleague. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your experience in retail or customer service. Use keywords from the job description to demonstrate that you are a good fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've contributed to a positive customer experience in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Asda Stores Ltd
✨Show Your Customer Service Skills
As a Service Colleague, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure a positive shopping experience.
✨Demonstrate Team Spirit
This role requires working across departments, so it's essential to show that you're a team player. Discuss experiences where you've collaborated with others to achieve a common goal, and express your enthusiasm for contributing to a supportive work environment.
✨Be Ready for Flexibility
With flexible shifts being a key part of the job, be prepared to discuss your availability. Show that you are open to working various hours, including weekends and late shifts, and emphasise your adaptability in different work situations.
✨Research Asda's Values
Familiarise yourself with Asda's mission and values before the interview. This will help you align your answers with what the company stands for, demonstrating your genuine interest in becoming part of their team and contributing to their vision.