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For Companies At a Glance
- Tasks: Lead and optimise both in-store and online operations for an exceptional customer experience.
- Company: Join Asda, a leading retailer transforming the shopping experience for customers.
- Benefits: Enjoy 15% discount, flexible pay options, wellness support, and more perks from day one.
- Why this job: Be part of a dynamic team shaping the future of retail with a focus on service excellence.
- Qualifications: Proven leadership skills, adaptability, and a passion for operational excellence are essential.
- Other info: Work a flexible rota including weekends and evenings, making a real impact daily.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
Retail is ever changing and as we continue to transform our stores for the future and grow our online proposition to meet increasing customer demand, we are looking for customer focused leaders to drive service excellence across both the store and our online operation. Our Operations Managers are integral to the successful execution of our future strategy and have overall accountability for the leadership and profitability of our online operation, the food hall, nights and warehouse operations. The successful applicant will be responsible for delivering the highest operational standards within these areas, enabling the delivery of a high-performance culture within their team. The successful applicant will quickly become obsessed about our strategy, our purpose and our customers, ensuring both our in-store and online customers have an outstanding shopping experience.
As part of the leadership team, you will work a three-week rolling rota including weekends, evenings, and late nights. As a crucial member of the duty management team, you will at times be solely responsible for the store, and therefore you will need to be confident in overseeing operation in its entirety.
About You
You will have a proven track record in leading through varied & diverse teams, delivering operational excellence and be able to work in a fast-paced environment, be adaptable to change as well as having an eye for detail and an ability to execute plans first time. You will have an engaging leadership style, be a strong coach and mentor to all colleagues, with an ability to influence at all levels. You will be a strong communicator and be able to flex your approach depending on your audience.
Imagine being a part of the evolving world of retail and the difference you can make every day to a customer shopping experience both in store and online, this role will give you the opportunity to be a part of this transformation.
Everything you’ll love
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discretionary company bonus scheme
- Access to an enhanced electric car scheme
- Free eye test for you and your nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas
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Operations Manager employer: Asda Stores Ltd
Contact Detail:
Asda Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in retail operations, especially around online shopping and customer service. This knowledge will help you demonstrate your understanding of the industry during interviews.
✨Tip Number 2
Network with current or former Operations Managers in the retail sector. They can provide insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've led diverse teams and improved operational standards in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Showcase your adaptability by discussing experiences where you've successfully managed change in a fast-paced environment. Highlight your ability to maintain high performance under pressure.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Operations Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases your leadership experience, operational excellence, and adaptability in fast-paced environments. Use specific examples that demonstrate your ability to drive service excellence and lead diverse teams.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and customer service. Highlight your leadership style and how you can contribute to the company's transformation strategy. Make it personal and engaging to capture their attention.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Asda Stores Ltd
✨Understand the Company’s Strategy
Before your interview, make sure you thoroughly understand the company's strategy and purpose. This will help you demonstrate your enthusiasm for the role and show that you are aligned with their goals, especially in terms of customer service excellence.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading diverse teams. Share specific examples of how you've successfully managed operations in a fast-paced environment and how you’ve influenced your team to achieve operational excellence.
✨Demonstrate Adaptability
Given the ever-changing nature of retail, highlight your ability to adapt to change. Discuss situations where you had to pivot quickly and how you maintained high operational standards during those transitions.
✨Prepare Questions for Your Interviewers
Have thoughtful questions ready for your interviewers about the company culture, team dynamics, and expectations for the Operations Manager role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
