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- Tasks: Lead a dynamic team to deliver top-notch optical services and customer care.
- Company: Join Asda, a leader in health and wellbeing with a supportive culture.
- Benefits: Enjoy a competitive bonus, pension, discounts, and flexible working options.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in coaching, customer service, and team management is essential.
- Other info: Be part of an inclusive environment that celebrates diversity and supports personal growth.
The predicted salary is between 36000 - 60000 £ per year.
At Asda nothing is more important to us than the health and wellbeing of our customers and we pride ourselves on providing excellent service and clinical care. Our Optical Team Leaders are key to our success, making sure the team has everything in place that they need to deliver. Our unique fixed price approach means there's no up-selling. Single vision glasses are the same price as varifocals, and there are no top-up costs for anti-scratch or thinner lenses either, so we don't have to compromise a customer solution because of what someone can afford. With access to the wider Asda network, you will be supported by our Home Office teams who can offer clinical support and a team of Area Managers who will work alongside you to get the most out of your role every day. You will also be provided with regular business updates and feedback on your performance.
Responsibilities
- Overseeing and managing the entire operation.
- Managing your team of Optometrists and Optical assistants.
- Overseeing compliance processes and procedures.
- Reviewing sales forecasting and department targets.
- Dealing with customer queries.
- Clinic management and managing the shop floor process to ensure the department is well equipped for customers' needs.
- Coaching and developing your team in partnership with an Optometrist.
Key Skills
- Confident in coaching others.
- Able to provide excellent customer and patient care.
- Driven and ambitious to ensure the department meets its targets.
- Organised and able to manage your time effectively.
Benefits
- Discretionary company bonus.
- Company pension up to 7% matched.
- 15% colleague discount in store and online.
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline.
- Your professional indemnity insurance.
- GOC fees paid.
- CET package.
- Flexible working patterns in accordance with 7 days opening.
- Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Optical Retail performance and Customer Experience Manager - Gravesend employer: Asda Stores Ltd
Contact Detail:
Asda Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Retail performance and Customer Experience Manager - Gravesend
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Asda's values and mission. This will help you connect your experience with what they stand for, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice your coaching skills! Since this role involves developing your team, think of examples where you've successfully coached others. Be ready to share these stories during your interview to demonstrate your leadership abilities.
✨Tip Number 3
Prepare for those tricky customer scenarios! Brush up on how you would handle various customer queries or complaints. Being able to showcase your problem-solving skills will definitely impress the hiring managers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Asda family and ready to contribute to their success.
We think you need these skills to ace Optical Retail performance and Customer Experience Manager - Gravesend
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Optical Retail Performance and Customer Experience Manager. We want to see how you can bring your unique skills to our team!
Showcase Your Coaching Skills: Since coaching and developing your team is key, share specific examples of how you've successfully coached others in the past. We love to see how you can inspire and lead a team to success!
Be Organised and Clear: Given the fast-paced nature of the role, ensure your application is well-structured and easy to read. We appreciate clarity and organisation, so make it easy for us to see your strengths at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Asda Stores Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Asda's Optical Team and their unique approach to customer care. Understand their fixed price model and how it benefits customers. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Coaching Skills
Since coaching and developing your team is a key part of this role, prepare examples of how you've successfully coached others in the past. Think about specific situations where your guidance led to improved performance or customer satisfaction.
✨Demonstrate Organisational Skills
Given the fast-paced nature of the job, be ready to discuss how you manage your time and prioritise tasks. Share strategies you've used in previous roles to stay organised, especially when juggling multiple responsibilities like managing a team and handling customer queries.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service and patient care. Think of challenging customer situations you've faced and how you resolved them. This will highlight your ability to provide excellent service and handle queries effectively, which is crucial for the role.
