Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer experience in-store, ensuring every interaction is memorable and positive.
- Company: Asda is a dynamic retail giant, constantly evolving with numerous career opportunities.
- Benefits: Enjoy 15% off shopping, flexible pay options, and comprehensive wellbeing support.
- Why this job: Join a culture that values customer service, teamwork, and personal development.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 28800 - 43200 £ per year.
time left to apply End Date: August 8, 2025 (11 days left to apply)
job requisition id R-064899
Job Title
Customer Manager
Job Title
Customer Manager
Location
Ellesmere Port
Employment Type
Full time
Contract Type
Permanent
Shift Pattern
Work Shift: Days
Hours per Week
45
Salary
Competitive salary plus benefits
Category
Store Management
Closing Date
7 August 2025
Customer Manager
At Asda, we want you to find your everything. As our Customer Manager, you’ll be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.
What makes a brilliant Customer Manager:
- Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
- Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
- Empathetic leader: You support your team to handle customer queries confidently and professionally.
- Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
- Collaborative: You work across departments to ensure a seamless customer journey.
- Proactive: You identify opportunities to enhance customer experience and act on them.
What you’ll bring:
- Experience managing or supervising in a customer-facing retail or hospitality environment.
- Strong communication and people skills.
- A passion for customer service and team development.
- Confidence in handling customer feedback and resolving issues.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you\’ll love
Alongside a competitive salary, you\’ll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discretionary company bonus scheme
- Access to an enhanced electric car scheme
- Free eye test for you and your nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas
About us
Asda is Reimagining Retail
It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we\’re creating new roles all the time! So take the time to look around. Once you’ve had the chance to explore our current open positions, apply to the ones you feel suit you best. And don\’t forget you can keep an eye on new positions and check how your current applications are progressing by visiting regularly.
#J-18808-Ljbffr
Customer Manager employer: Asda Stores Ltd.
Contact Detail:
Asda Stores Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager
✨Tip Number 1
Familiarise yourself with Asda's brand values and customer service philosophy. Understanding what they stand for will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for the Customer Manager role.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully managed customer interactions or resolved issues. Being able to share specific stories will demonstrate your capability and passion for customer service, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Asda, especially those in customer-facing roles. They can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying.
✨Tip Number 4
Stay proactive by researching recent developments or initiatives at Asda related to customer experience. Mentioning these in your conversations can show your enthusiasm and commitment to contributing positively to their team.
We think you need these skills to ace Customer Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what Asda is looking for in a Customer Manager. Pay attention to the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead, resolve issues, and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Asda's brand values. Mention how you can contribute to improving customer experience and supporting your team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Asda Stores Ltd.
✨Show Your Customer Obsession
As a Customer Manager, it's crucial to demonstrate your passion for customer service. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Emphasise Your Leadership Skills
Highlight your experience in coaching and developing team members. Discuss how you’ve successfully led teams to improve service standards and resolve customer issues effectively.
✨Be Prepared to Discuss Brand Values
Understand Asda's brand values and be ready to explain how you embody these in your work. Provide examples of how you've promoted brand values in past positions and how you plan to do so at Asda.
✨Demonstrate Proactive Problem-Solving
Prepare to discuss situations where you've identified opportunities for improvement in customer experience. Show how your proactive approach has led to positive changes in your previous roles.