Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire operational teams to deliver top-notch HR services every day.
- Company: Join ASDA, a dynamic company committed to inclusivity and excellence.
- Benefits: Enjoy a competitive salary, bonus, pension, and amazing discounts.
- Why this job: Make a real impact by enhancing colleague experiences and driving operational excellence.
- Qualifications: Experience in HR operations and strong leadership skills are essential.
- Other info: Flexible hybrid working model with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The Operations Manager is responsible for the day-to-day management and performance of multiple operational teams within ASDA People Services, ensuring the effective and efficient delivery of end-to-end HR services across their assigned process areas. Reporting to the Lead Operations Manager, the role holder translates operational strategy into clear delivery plans, performance goals, and service standards. They will oversee a team of Operations Specialists, ensuring services are delivered to the highest levels of accuracy, compliance, and customer satisfaction.
The Operations Manager plays a key role in driving operational excellence, fostering a culture of continuous improvement, and enhancing the colleague experience through data-driven service management and people leadership. The Operations Manager is the operational heartbeat of ASDA People Services - responsible for translating strategic priorities into effective service delivery. Balancing performance, people leadership, and continuous improvement, this role ensures that every process and interaction contributes to a seamless colleague experience.
Through collaboration, data-driven decision-making, and a focus on operational excellence, the Operations Manager ensures that ASDA's People Services delivers with consistency, efficiency, and care - supporting the wider business to achieve its goals.
Service Delivery Management
- Oversee the daily operation and performance of multiple HR service lines or process areas, ensuring delivery within agreed SLAs, KPIs, and quality standards.
- Ensure consistent execution of end-to-end HR processes, maintaining accuracy, compliance, and timeliness across all transactions.
- Proactively manage workload distribution, resourcing, and service prioritisation to meet business demand.
- Monitor performance data and service dashboards to identify trends, risks, and areas requiring intervention.
- Ensure all operational delivery aligns to the People Services service delivery framework and organisational strategy.
Operational Planning & Governance
- Translate the People Services strategy into actionable operational goals, performance targets, and delivery plans for their teams.
- Ensure robust controls and governance are in place to maintain compliance with policies, labour laws, and audit standards.
- Conduct regular service reviews and reporting, providing insight and recommendations to the Lead Operations Manager.
- Lead root cause analysis for performance issues or service deviations, implementing corrective actions promptly.
- Partner with Process Owners and Service Management to ensure process design changes are embedded and operationalised effectively.
Continuous Improvement & Change Enablement
- Champion a continuous improvement culture, identifying and implementing opportunities to enhance efficiency and colleague experience.
- Use performance data, feedback, and analytics to drive service improvement initiatives.
- Support process simplification and automation efforts to optimise delivery capability.
- Work with the Lead Operations Manager and Process Owners to test and deploy new processes, systems, and technologies.
- Encourage a mindset of agility and innovation within the team.
Stakeholder Engagement & Collaboration
- Build strong relationships with key stakeholders including Process Owners, HR Centres of Excellence (COEs), HR Business Partners, and Service Management teams.
- Act as the primary operational contact for their service area, representing People Services in meetings, forums, and projects.
- Partner with other Operations Managers to ensure consistency and alignment across service lines.
- Gather and respond to customer feedback, ensuring the voice of the colleague informs service design and improvement.
- Act as an escalation point for complex queries or service challenges, ensuring swift and customer-focused resolution.
People Leadership & Development
- Lead and inspire a team of Operations Specialists, fostering high performance, accountability, and engagement.
- Set clear objectives and development goals, ensuring regular performance reviews and coaching conversations take place.
- Build team capability through training, mentoring, and knowledge sharing.
- Create an inclusive, collaborative, and customer-centric culture aligned with ASDA's values.
- Manage resource planning, recruitment, and succession planning to ensure operational resilience and sustainability.
Measures of Success
- Achievement of SLAs, KPIs, and service quality targets across assigned process areas.
- Delivery of operational improvement initiatives with measurable efficiency gains.
- Positive colleague and manager feedback on service experience.
- High engagement and performance levels within the team.
- Compliance with audit, data governance, and policy standards.
- Successful implementation of process and system changes.
Qualifications
- Strong background in HR operations, service delivery management, or shared services leadership within a complex, fast-paced business.
- Proven ability to lead and motivate multi-level teams, driving high standards of performance and engagement.
- Expertise in process management, continuous improvement, and service optimisation.
- Demonstrated success in managing service performance using data and metrics.
- Strong analytical and problem-solving skills with the ability to make data-led decisions.
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Proficient in HR technology platforms (e.g., Workday, SAP, ServiceNow) and reporting tools.
- Sound understanding of employment law, HR policies, and compliance frameworks.
- Experience managing change and embedding new processes or systems across large teams.
Benefits
- Discretionary company bonus
- Company pension up to 7% matched
- Company Car allowance of £5,700
- 15% colleague discount in store and online
- Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking to theme parks and cinemas.
- Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Operations Team Manager in Bradford employer: Asda Stores Ltd
Contact Detail:
Asda Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ASDA through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research ASDA's values and recent news. Tailor your answers to show how your experience aligns with their operational excellence goals.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated teams and driven performance in past roles. Use specific examples that highlight your ability to foster a culture of continuous improvement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It’s a small gesture that can leave a big impression.
We think you need these skills to ace Operations Team Manager in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR operations and service delivery management. We want to see how your skills align with the role of Operations Team Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As an Operations Manager, people leadership is key. Use your application to demonstrate how you've successfully led teams in the past. Share specific examples of how you’ve inspired high performance and fostered a collaborative culture.
Be Data-Driven: Since this role involves a lot of data analysis and performance monitoring, make sure to mention any experience you have with using data to drive decisions. We love seeing candidates who can back up their claims with metrics and results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at Asda Stores Ltd
✨Know Your Operations Inside Out
Before the interview, dive deep into ASDA's operations and HR service delivery. Familiarise yourself with their SLAs, KPIs, and quality standards. This will not only show your genuine interest but also help you articulate how your experience aligns with their operational goals.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you've successfully managed teams in the past. Use specific examples that highlight your ability to inspire, motivate, and develop team members, as this is crucial for the Operations Team Manager role.
✨Data-Driven Decision Making
Since the role involves using performance data to drive improvements, come ready to discuss how you've used analytics in previous positions. Share examples of how data led to successful outcomes, demonstrating your analytical skills and problem-solving abilities.
✨Engage with Stakeholders
Highlight your experience in stakeholder management during the interview. Discuss how you've built relationships with key stakeholders and how you’ve handled complex queries or service challenges. This will show your capability to collaborate effectively within a large organisation like ASDA.