Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead performance optimisation for our offshore contact centre and enhance customer satisfaction.
- Company: Join Asda, a dynamic retailer reimagining the shopping experience with endless career possibilities.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, discounts, and comprehensive wellbeing services.
- Why this job: Be part of a collaborative culture focused on innovation and making a real impact on customer service.
- Qualifications: Strong problem-solving, communication, analytical, and organisational skills are essential.
- Other info: Flexible working arrangements with a minimum of 3 days in the office.
The predicted salary is between 36000 - 60000 £ per year.
time left to apply End Date: August 27, 2025 (12 days left to apply)
job requisition id R-067104
Job Title
BPO Partner Lead
Location
Asda House
Job Title
BPO Partner Lead
Location
Asda House
Employment Type
Full time
Contract Type
Permanent
Hours Per Week
37.5
Salary
Competitive salary plus benefits.
Category
Non Technical
Closing Date
26 August 2025 The BPO partner lead will report to the BPO operations manager and will be responsible for supporting the offshore contact centre from a performance and support perspective. This role will be responsible for reviewing, monitoring, engineering and optimising our core contractual KPI’s with the aim of making our operational teams more efficient. You’ll engage with subject matter experts and key stakeholders to make decisions that influence the best service for our customers, You will monitor and review BPO performance daily engaging with wider teams to ensure the overall success of customer satisfaction. What you\’ll be doing?
- Continually review, monitor and evaluate the contractual performance metrics and support/build action plans as required.
- Accountable for customer feedback and sharing process improvements with the journey and training teams.
- Collaborate with other partner leads within the team to ensure updates are aligned and support where required.
- Leading/engaging with key stakeholders internally and externally around performance and improvement plans from tracking contractual performance KPIs.
- Working closely with Training & Quality teams to ensure that appropriate governance processes (including change management) are implemented to ensure adherence to business processes by our teams.
- Working closely with the Process and Training team in supporting the review and sign off for new training materials, formal procedures and guidance documents and ensuring BPOs land this with their colleagues..
- Undertake and coordinate analysis of performance. Report and present back on any findings with proposals aligned to this.
- Work collaboratively with Strategic Change team to plan, implement and measure impact of tactical / strategic process improvements.
Let\’s find out about you?
- Problem Solving – Critical thinking with the ability identify performance issues and opportunities whilst ensuring to solve problems/issues quickly and effectively by holding the BPO teams accountable.
- Communication -Strong communication skills, both written and verbal, with the ability to effectively work with cross-functional teams and understand the key KPIs and business processes.
- Analytical – Detail oriented with a focus on accuracy, consistency and quality with an ability to analyse data and form recommendations.
- Organisational Skills – Strong organisational and time management skills with the ability to comfortably manage multiple initiatives at once.
Everything you\’ll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices.Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You will also get an excellent benefits package including:
- Discretionary company bonus
- Company pension up to 7% matched
- 15% colleague discount in store and online
- Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves
About us
Asda is Reimagining Retail
It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we\’re creating new roles all the time! So take the time to look around. Once you’ve had the chance to explore our current open positions, apply to the ones you feel suit you best. And don\’t forget you can keep an eye on new positions and check how your current applications are progressing by visiting regularly.
#J-18808-Ljbffr
BPO Partner Lead employer: Asda Stores Ltd
Contact Detail:
Asda Stores Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BPO Partner Lead
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the BPO sector. Understanding these metrics will help you engage in meaningful conversations during interviews and demonstrate your analytical skills.
✨Tip Number 2
Network with current or former employees in similar roles at Asda or other companies. This can provide you with insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved performance metrics in previous roles. Being able to articulate your problem-solving skills with real-life scenarios will set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends and best practices in BPO management. Showing that you are knowledgeable about the latest developments can impress interviewers and demonstrate your commitment to continuous improvement.
We think you need these skills to ace BPO Partner Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the BPO Partner Lead position. Understand the key responsibilities and required skills, such as problem-solving, communication, and analytical abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your previous roles in performance monitoring, stakeholder engagement, and any experience with KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background makes you a perfect fit. Mention specific examples of how you've successfully managed performance metrics or improved customer satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Asda Stores Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a BPO Partner Lead. Familiarise yourself with key performance indicators (KPIs) and how they impact customer satisfaction. This will help you demonstrate your knowledge during the interview.
✨Showcase Problem-Solving Skills
Prepare examples of how you've identified and resolved performance issues in previous roles. Highlight your critical thinking abilities and how you've held teams accountable for their performance.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since strong communication skills are essential for this role, be ready to discuss how you've successfully collaborated with cross-functional teams in the past.
✨Demonstrate Analytical Abilities
Be prepared to discuss your experience with data analysis and how it has informed your decision-making. Bring examples of how you've used data to drive improvements in performance metrics.