Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the customer experience in-store and inspire your team to deliver outstanding service.
- Company: Join Asda, a brand that values customer satisfaction and teamwork.
- Benefits: Enjoy a competitive salary, 15% discount, and a range of wellbeing perks.
- Why this job: Make a real impact on customer experiences and be a brand ambassador.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for service.
- Other info: Flexible shifts, excellent career development, and a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
At Asda, we want you to be the champion of customer experience in store—ensuring every interaction leaves a lasting impression. You’ll lead by example, coaching colleagues to deliver outstanding service, resolve issues with empathy, and promote our brand values at every opportunity. You’ll take ownership of customer satisfaction, loyalty, and service standards across the store. Whether it’s supporting front-end operations, managing feedback, or driving service improvements, you’ll make sure our store is a place customers love to shop.
What makes a brilliant Customer Manager:
- Customer-obsessed: You understand what great service looks like and inspire others to deliver it.
- Brand ambassador: You promote our values and ensure every customer interaction reflects our brand promise.
- Empathetic leader: You support your team to handle customer queries confidently and professionally.
- Service-focused: You monitor service standards, respond to feedback, and drive continuous improvement.
- Collaborative: You work across departments to ensure a seamless customer journey.
- Proactive: You identify opportunities to enhance customer experience and act on them.
What you’ll bring:
- Experience managing or supervising in a customer-facing retail or hospitality environment.
- Strong communication and people skills.
- A passion for customer service and team development.
- Confidence in handling customer feedback and resolving issues.
- Flexibility to work a range of shifts, including weekends and evenings.
Everything you’ll love:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user.
- Discretionary company bonus scheme.
- Access to an enhanced electric car scheme.
- Free eye test for you and your nominated user.
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover.
- Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
- Company pension.
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support.
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme.
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Customer Manager in Basingstoke employer: Asda Stores Ltd.
Contact Detail:
Asda Stores Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Asda's values and how they align with your own. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about times you've gone above and beyond for a customer or resolved a tricky situation. Be ready to share these stories during your interview to demonstrate your customer-obsessed mindset.
✨Tip Number 3
Show off your leadership skills! As a Customer Manager, you'll be leading a team, so think about how you've inspired others in the past. Share examples of how you've coached colleagues or improved service standards to highlight your empathetic leadership style.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Manager in Basingstoke
Some tips for your application 🫡
Show Your Customer Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to create great experiences for customers in your previous roles.
Be a Brand Ambassador: In your written application, reflect on how you embody brand values. Share examples of how you've promoted these values in past jobs, as we’re looking for someone who can represent us well.
Communicate Clearly: Strong communication skills are key for the Customer Manager role. Keep your application clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Asda Stores Ltd.
✨Know Your Customer Service Inside Out
Before the interview, brush up on what exceptional customer service looks like. Think about examples from your past experiences where you went above and beyond for a customer. This will help you demonstrate your customer-obsessed mindset and show how you can inspire others to deliver outstanding service.
✨Showcase Your Leadership Skills
As a Customer Manager, you'll need to lead by example. Prepare to discuss your leadership style and how you've supported your team in handling customer queries. Share specific instances where you coached colleagues or resolved issues with empathy, highlighting your ability to be an empathetic leader.
✨Be Ready to Discuss Feedback
Customer feedback is crucial in retail. Think of times when you've received feedback—both positive and negative—and how you acted on it. Be prepared to explain how you monitor service standards and drive continuous improvement, as this will show your proactive approach to enhancing customer experience.
✨Demonstrate Collaboration Skills
Collaboration is key in ensuring a seamless customer journey. Come equipped with examples of how you've worked across departments in previous roles. Highlight any successful projects or initiatives that required teamwork, as this will illustrate your ability to work collaboratively and promote brand values effectively.
