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- Tasks: Lead operational processes and drive efficiency in a respected insurance brokerage.
- Company: Ascott Insurance, a well-established firm with a strong reputation.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on excellence and continuous improvement.
- Why this job: Make a real impact by optimising operations and mentoring a dynamic team.
- Qualifications: Experience in operations management, especially in insurance or financial services.
The predicted salary is between 50000 - 60000 £ per year.
Founded in 1972, Ascott Insurance is one of the country’s most well-established and respected insurance broker firms. We have grown steadily, year after year, developing our client base in a sustainable manner that ensures we maintain the high standard of customer service that has become our trademark. We are seeking an experienced Operations Manager to join our growing brokerage. The Operations Manager takes ownership of operational processes and drives efficiency across the business. This is a senior role requiring strong leadership, strategic thinking, and hands‑on operational expertise. You will ensure that workflows are streamlined, compliance standards are met, and best practices are embedded throughout the organisation.
Key Responsibilities
- Process Design & Improvement: Review, refine, and optimise operational processes across the business. Design new processes to resolve recurring issues and communicate changes effectively.
- System Management (Acturis): Lead the effective use of Acturis, ensuring full utilisation and maintenance. Act as the Acturis Superuser — train staff, troubleshoot issues, and embed best practices.
- Team Leadership & Development: Host fortnightly operational meetings to update on business activities and align teams. Mentor and coach staff, providing feedback in a timely manner.
- Operational Oversight: Monitor task manager and renewal sheets to maintain consistency and efficiency. Issue renewal lists and produce Acturis reports.
- Compliance & Quality: Ensure adherence to FCA regulations and internal standards. Maintain accuracy and quality across all operational functions.
- Strategic Contribution: Work closely with senior leadership to align operations with business objectives. Support business growth through scalable systems and best practice initiatives.
Skills & Experience
- Proven experience in operations management within insurance or financial services.
- Strong knowledge of Acturis and commercial insurance processes.
- Excellent leadership, communication, and problem‑solving skills.
- Ability to drive process improvements and manage change effectively.
This is a hybrid role so office based working for 2/3 days each week will be needed.
Operations Manager in Atherton employer: Ascott Insurance Brokers
Contact Detail:
Ascott Insurance Brokers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Atherton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and financial services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Ascott Insurance thoroughly. Understand their values, recent news, and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven process improvements or led teams in the past. This will demonstrate that you have the hands-on operational expertise they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Ascott Insurance family.
We think you need these skills to ace Operations Manager in Atherton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations management, especially within insurance or financial services, and showcase your knowledge of Acturis. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Ascott Insurance. Share specific examples of how you've driven process improvements and led teams in the past. We love a good story that shows your passion for operational excellence!
Showcase Your Leadership Skills: As an Operations Manager, strong leadership is key. In your application, make sure to highlight your experience in mentoring and coaching staff. We want to know how you've fostered a positive team environment and aligned teams towards common goals!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you're at it!
How to prepare for a job interview at Ascott Insurance Brokers
✨Know Your Stuff
Make sure you brush up on your knowledge of operations management, especially within the insurance sector. Familiarise yourself with Acturis and be ready to discuss how you've used it in past roles. This shows you're not just a fit for the role but also genuinely interested in the company’s operations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully led a team or implemented process improvements. Be ready to discuss how you mentor and develop staff, as this is crucial for the Operations Manager role.
✨Be Process-Oriented
Since the role involves process design and improvement, come prepared with specific examples of how you've optimised workflows in previous positions. Discuss any challenges you faced and how you overcame them, demonstrating your problem-solving skills.
✨Align with Their Values
Research Ascott Insurance's commitment to customer service and compliance. During the interview, express how your values align with theirs and share your thoughts on maintaining high standards in operational processes. This will show that you’re not just looking for a job, but a place where you can contribute meaningfully.