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- Tasks: Support the Sales and Reservations team with administration and booking enquiries.
- Company: Join Ascott Hospitality, a trusted global leader in diverse accommodation offerings.
- Benefits: Enjoy career growth, travel allowances, and perks from day one.
- Why this job: Be part of a dynamic team focused on personal development and positive brand representation.
- Qualifications: Previous sales experience and strong communication skills are essential.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Ascott Hospitality UK is seeking an experienced and confident Sales Coordinator to become part of our Team. You will report to the CRO Manager, supporting the Sales and Reservations team with administration and booking enquiry to achieve confirmed revenue across our portfolio of properties.
As our Sales Coordinator, you will be responsible for:
- Tracking each sales opportunity to close successfully
- Acting as a positive ambassador for EU properties ensuring that positive brand image is strengthened and maintained in all interactions with customers and colleagues
- Coordinating requests for groups and long stays proposals for EU properties
- Being responsible for groups and long stays enquiries and all related administration
- Ensuring all groups related tasks are completed communicated to the appropriate hotel departments
- Keeping property information relating to customer requirements, interests and market activities up to date
- Using Salesforce to input, maintain and plan targeted sales activity
- Building relationships with the bookers in order for them to return
- Handling, converting and closing enquiries to successful conclusion within agreed service levels
- Driving up-selling of rooms, supporting company performance
- Liaising with the client in order to obtain the necessary information required to ensure that their requirements are met, and expectations managed
- Providing cover and support for the other Sales Coordinators and Reservations Agents when required
To be successful in the role of Sales Coordinator, we require:
- Previous experience working in a relevant sales environment
- Effective communication skills
- Good administrative and organisational skills
- Opera Cloud/RMS PMS experience desirable
- Guest service and Relationship Management focused
This is your opportunity to be part of our team as a Sales Coordinator. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A travel allowance for every day you work to contribute to your commuting cost
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony and company team parties
- Once you pass your probation, a special staff rate when staying in our European properties
- Staff incentives when you and your team perform
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us: At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Sales Coordinator employer: Ascott Hospitality Management UK Ltd.
Contact Detail:
Ascott Hospitality Management UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for tracking sales opportunities. Consider taking an online course or tutorial to boost your confidence in using it effectively.
✨Tip Number 2
Build your knowledge of the hospitality industry, particularly in relation to group bookings and long stays. Understanding the nuances of these areas will help you stand out during interviews.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you handle customer enquiries. This will prepare you for the real-life interactions you'll have as a Sales Coordinator.
✨Tip Number 4
Network with professionals in the hospitality sector, especially those who work in sales roles. Attend industry events or join relevant online groups to make connections that could benefit your application.
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales coordination or similar roles. Emphasise your administrative skills and any experience with Salesforce or other property management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle sales enquiries and build relationships with clients.
Highlight Communication Skills: In your application, provide examples of how you've effectively communicated with clients and colleagues in previous roles. This is crucial for a Sales Coordinator position.
Showcase Your Organisational Skills: Detail your organisational abilities by describing how you have managed multiple tasks or projects simultaneously in past positions. This will show that you can handle the demands of the role.
How to prepare for a job interview at Ascott Hospitality Management UK Ltd.
✨Know Your Sales Metrics
Familiarise yourself with key sales metrics and how they relate to the role of a Sales Coordinator. Be prepared to discuss how you have tracked sales opportunities in the past and any tools you've used, such as Salesforce.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Prepare examples of how you've successfully communicated with clients and colleagues to resolve issues or close deals. Highlight your ability to maintain a positive brand image in all interactions.
✨Demonstrate Organisational Skills
As a Sales Coordinator, you'll need strong administrative and organisational skills. Bring examples of how you've managed multiple tasks or projects simultaneously, ensuring that all details are attended to and deadlines met.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to handle enquiries, manage client expectations, or coordinate group bookings, and be ready to explain your approach.
