Sales Coordinator

Ascott Hospitality UK is seeking an experienced and confident Sales Coordinator to become part of our Team. You will report to the CRO Manager, supporting the Sales and Reservations team with administration and booking enquiry to achieve confirmed revenue across our portfolio of properties.

As our Sales Coordinator, you will be responsible for:

• Tracking each sales opportunity to close successfully
• Acting as a positive ambassador for EU properties ensuring that positive brand image is strengthened and maintained in all interactions with customers and colleagues
• Coordinating requests for groups and long stays proposals for EU properties
• Being responsible for groups and long stays enquiries and all related administration
• Ensuring all groups related tasks are completed communicated to the appropriate hotel departments
• Keeping property information relating to customer requirements, interests and market activities up to date
• Using Salesforce to input, maintain and plan targeted sales activity
• Building relationships with the bookers in order for them to return
• Handling, converting and closing enquiries to successful conclusion within agreed service levels
• Driving up-selling of rooms, supporting company performance
• Liaising with the client in order to obtain the necessary information required to ensure that their requirements are met, and expectations managed
• Providing cover and support for the other Sales Coordinators and Reservations Agents when required

To be successful in the role of Sales Coordinator, we require:

• Previous experience working in a relevant sales environment
• Effective communication skills
• Good administrative and organisational skills
• Opera Cloud/RMS PMS experience desirable
• Guest service and Relationship Management focused

This is your opportunity to be part of our team as a Sales Coordinator. We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.