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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is memorable while managing daily front office tasks.
- Company: Join Citadines, a trusted hospitality brand with a global presence and commitment to diversity.
- Benefits: Enjoy career growth, travel allowances, discounts, and a supportive work environment from day one.
- Why this job: Be part of a dynamic team that values personal development and offers exciting learning opportunities.
- Qualifications: Excellent communication skills and a willingness to learn; second language is a plus.
- Other info: Flexible shifts available, including nights, with relocation support for those moving to London.
The predicted salary is between 24000 - 36000 £ per year.
Citadines Barbican London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with memorable experiencesof the city . A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist , we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott\’s award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Privacy Policy | Personal Data | Ascott AMRT1_UKCT
Contact Detail:
Ascott Hospitality Management UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Citadines brand and its values. Understanding what makes Citadines unique will help you align your approach to guest engagement and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in English, as well as any additional languages you may know. Being able to engage with a diverse range of guests will set you apart and show that you're ready to meet their needs.
✨Tip Number 3
Get comfortable with common IT systems used in hospitality. Familiarity with booking systems and front office software can give you an edge, showing that you're proactive and ready to hit the ground running.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. Share examples from your past experiences where you've taken initiative or gone above and beyond to enhance customer satisfaction, as this aligns perfectly with the expectations for the Receptionist role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved guest engagement. Emphasise skills like communication, organisation, and IT proficiency, as these are crucial for the Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Citadines Barbican London and how your skills align with their values of providing memorable guest experiences.
Highlight Language Skills: If you speak a second language, make sure to mention it prominently in your application. This can set you apart from other candidates and is particularly advantageous in a hospitality role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Receptionist.
How to prepare for a job interview at Ascott Hospitality Management UK Ltd.
✨Showcase Your Guest Engagement Skills
As a Receptionist, your ability to engage with guests is crucial. Prepare examples of how you've provided excellent customer service in the past, highlighting your warm and welcoming approach.
✨Demonstrate Proactivity
The role requires taking initiative to meet guests' needs. Think of situations where you went above and beyond for a customer and be ready to discuss these during the interview.
✨Familiarise Yourself with IT Systems
Since you'll need to work with various IT systems, it’s beneficial to mention any relevant experience you have. If you're not familiar with specific systems, express your willingness to learn quickly.
✨Communicate Clearly and Organise Yourself
Effective communication is key in this role. Practice articulating your thoughts clearly and consider how you would manage different guest expectations. This will show your organisational skills and adaptability.
