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- Tasks: Join our Front Office Team as a Receptionist, managing guest interactions and supporting hotel operations.
- Company: Quest Apartments Hotels is a vibrant hospitality brand located in Liverpool, operating 24/7.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for career growth in a dynamic environment.
- Why this job: Be part of a friendly team, enhance your customer service skills, and make a real impact on guests' experiences.
- Qualifications: Previous reception or customer service experience is preferred; confidence and communication skills are key.
- Other info: Shifts include early, late, and occasional night work to suit your schedule.
The predicted salary is between 20000 - 28000 £ per year.
We are seeking a confident and experienced Receptionist to become part of our Front Office Team at Quest Apartments Hotels, Liverpool. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.
You will report to the Assistant Residence Manager, supporting towards providing our guests with excellent service.
Receptionist employer: Ascott Hospitality Management UK Ltd.
Contact Detail:
Ascott Hospitality Management UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the operations of a front office team. Understanding the daily tasks and challenges faced by receptionists will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, as being a receptionist requires clear and confident interaction with guests. Role-playing common scenarios can help you feel more prepared and articulate when speaking to potential employers.
✨Tip Number 3
Showcase your flexibility regarding shift patterns. Since the role involves early, late, and occasional night shifts, emphasising your willingness to adapt to different schedules can make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees in the hospitality sector. They can provide valuable insights about the company culture at Quest Apartments Hotels and may even refer you, which can significantly boost your chances of landing the job.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasise skills such as communication, organisation, and multitasking, which are crucial for a Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Quest Apartments Hotels. Mention specific experiences that demonstrate your ability to handle front office responsibilities and provide excellent guest service.
Highlight Availability: Since the role requires flexibility with shifts, clearly state your availability in your application. Mention if you can work early, late, or night shifts, as this will show your commitment to meeting the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Receptionist role.
How to prepare for a job interview at Ascott Hospitality Management UK Ltd.
✨Show Your Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Be prepared to share examples of how you've handled customer inquiries or complaints in the past, showcasing your ability to remain calm and professional under pressure.
✨Familiarise Yourself with the Company
Research Quest Apartments Hotels and understand their values, services, and the type of clientele they attract. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Practice Shift Flexibility
Since the role requires working various shifts, including nights, be ready to discuss your availability and willingness to adapt to different schedules. Highlight any previous experience you have with shift work.
✨Prepare for Common Receptionist Questions
Anticipate questions related to handling difficult situations, managing multiple tasks, and using office equipment. Practising your responses will help you feel more confident during the interview.
