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- Tasks: Lead our Front Office Team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Quest Apartments Hotels, part of The Ascott Limited, a global leader in lodging.
- Benefits: Enjoy career growth, training, health insurance, and employee discounts from day one.
- Why this job: Be part of a dynamic team that values personal development and offers a vibrant work culture.
- Qualifications: Previous experience is a plus, but a positive attitude and problem-solving skills are key.
- Other info: Flexible shifts available, including nights, with relocation support for those moving to Liverpool.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a confident and experienced Reception Supervisor to become part of our Front Office Team at Quest Apartments Hotels, Liverpool . Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.
As our Reception Supervisor , you will:
- Be responsible for the day-to-day supervision of the Front Office Team, from customer service to administration
- Ensure that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
- Take initiative in accommodating the customers needs in a resourceful manner
- Undertake and oversee Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
- Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
Here at Quest Apartments Hotels , we promote an Enterprising and Winning Mindset. Previous experience in a similar role is desirable; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills and the ability to apply these to the job role.
This is your opportunity to be part of our team as a Reception Supervisor . We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Health Insurance
- Refer a Friend bonus
- Once you pass your probation, a special staff rate when staying in our European properties
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.Ascott has about 94,000operating units and more than 64,000units under development, making a total of about 159,000 units in over 900 properties.
As part of The Ascott Limited, Quest Apartments Hotels offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests lifestyle and needs, with prime locations worldwide.
AMRT1_UKCT
Reception Supervisor employer: Ascott Hospitality Management UK Ltd.
Contact Detail:
Ascott Hospitality Management UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarize yourself with the specific needs and expectations of guests in a hotel environment. Understanding how to personalize guest experiences can set you apart as a candidate who is ready to take initiative.
✨Tip Number 2
Highlight your problem-solving skills during any interactions or interviews. Be prepared to share examples of how you've successfully managed customer needs or resolved issues in previous roles.
✨Tip Number 3
Show your enthusiasm for continuous learning and development. Mention any relevant training or courses you've completed, especially those related to customer service or hospitality management.
✨Tip Number 4
Be ready to discuss your experience with team supervision. Share how you've motivated and guided a team in the past, emphasizing your leadership style and ability to ensure high standards are met.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team supervision. Emphasize any previous roles where you managed a team or provided exceptional guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Reception Supervisor role at Quest Apartments Hotels. Mention specific skills that align with the job description, such as problem-solving abilities and a proactive approach to customer needs.
Showcase Your Soft Skills: Highlight your interpersonal skills and ability to create a welcoming environment for guests. Provide examples of how you've personalized guest experiences in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in a supervisory role.
How to prepare for a job interview at Ascott Hospitality Management UK Ltd.
✨Show Your Leadership Skills
As a Reception Supervisor, you'll be responsible for leading the Front Office Team. Be prepared to discuss your previous leadership experiences and how you effectively managed a team in a fast-paced environment.
✨Demonstrate Customer Service Excellence
Highlight your ability to provide exceptional customer service. Share specific examples of how you've personalized guest experiences and resolved issues creatively to meet their needs.
✨Understand the Company Culture
Familiarize yourself with Quest Apartments Hotels' values, especially their Enterprising and Winning Mindset. Be ready to explain how your personal values align with theirs and how you can contribute to their culture.
✨Prepare for Shift Work Questions
Since the role involves various shifts, be ready to discuss your flexibility and experience with early, late, or night shifts. Show that you're adaptable and willing to meet the demands of the job.
