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- Tasks: Lead the Front Office Team to create memorable guest experiences and manage daily operations.
- Company: Join Citadines, a trusted hospitality brand with a global presence and diverse accommodation options.
- Benefits: Enjoy career growth, on-the-job training, travel allowances, and exclusive employee perks from day one.
- Why this job: Be part of a supportive team that values diversity and personal development in a vibrant work culture.
- Qualifications: Previous supervisory experience and excellent guest engagement skills are essential; IT proficiency is a plus.
- Other info: Relocation support includes 30 days of accommodation while you find permanent lodging.
The predicted salary is between 30000 - 42000 £ per year.
Citadines Holborn-Covent Garden is seeking a confident Front Office Manager to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.
You will report to the Assistant Residence Manager, supporting towards providing our guests with memorable experiences of the city.
As our Front Office Manager, you will be responsible for:
- Managing the day-to-day work of the Front Office Team, from customer service to administration
- Ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers' needs in a resourceful manner
- Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
- Ensuring questions are answered and complaints are managed, seeking advice from senior management as necessary
- Ensuring best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved
To be successful in the role of Front Office Manager, we require:
- Previous supervisory or managerial experience in a similar role
- Excellent guest engagement skills
- Ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- Ability to lead and develop teams
- A good command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a Front Office Manager. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A travel allowance for every day you work to contribute to your commuting cost
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony and company team parties
- Once you pass your probation, a special staff rate when staying in our European properties
- Staff incentives when you and your team perform
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us: Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Contact Detail:
Ascott Hospitality Management UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with the Citadines brand and its values. Understanding their commitment to guest experience and service excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your previous supervisory or managerial experience in hospitality. Be ready to share specific examples of how you've successfully led a team and improved guest satisfaction in past roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of instances where you've had to manage guest complaints or unexpected situations, showcasing your ability to remain calm and resourceful under pressure.
✨Tip Number 4
Demonstrate your willingness to learn new IT systems. Since the role requires quick adaptation to technology, mentioning any relevant experience with hotel management software can set you apart from other candidates.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly any supervisory roles. Emphasise your guest engagement skills and any specific achievements that demonstrate your ability to enhance the guest experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Front Office Manager role. Mention how your previous experiences align with the responsibilities outlined in the job description, and express your enthusiasm for contributing to Citadines Holborn-Covent Garden.
Highlight Relevant Skills: In your application, be sure to highlight your leadership abilities, IT proficiency, and any language skills you possess. These are key attributes for the role and will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Ascott Hospitality Management UK Ltd.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasise Guest Engagement
Highlight your excellent guest engagement skills during the interview. Share specific instances where you went above and beyond to enhance a guest's experience, as this is crucial for the role.
✨Familiarise Yourself with IT Systems
Since the role requires a willingness to learn and work with IT systems quickly, be prepared to discuss any relevant software or systems you've used in the past. This will show your adaptability and readiness to tackle the technical aspects of the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle common front office challenges, such as managing complaints or personalising guest experiences, and be ready to articulate your thought process.
