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For Companies At a Glance
- Tasks: Lead our Front Office Team to create unforgettable guest experiences.
- Company: Join Citadines, a trusted hospitality brand with a global presence.
- Benefits: Enjoy career growth, training, travel allowances, and employee perks from day one.
- Why this job: Be part of a diverse team focused on personal and professional development.
- Qualifications: Previous supervisory experience and excellent guest engagement skills required.
- Other info: Night shifts available; relocation support offered for new team members.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Citadines Barbican London is seeking a confident Front Office Manager to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.
You will report to the Assistant Residence Manager, supporting towardsproviding our guests with memorable experiencesof the city.
As our Front Office Manager, you will be responsible for:
- Managing the day-to-day work of the Front Office Team, from customer service to administration
- Ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
- Taking initiative in accommodating the customers needs in a resourceful manner
- Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
- Ensuring questions are answered and complaints are managed, seeking advice from senior management as necessary
- Ensuring best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved
To be successful in the role ofFront Office Manager, we require:
- Previous supervisory or managerial experience in a similar role
- Excellent guest engagements skills
- Ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- Ability to lead and develop teams
- A good command of English is essential, a second language is advantageous
This is your opportunity to be part of our team as a Front Office Manager. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A travel allowance for every day you work to contribute to your commuting cost
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Refer a Friend bonus
- Employee Recognition Awards Ceremony and company team parties
- Once you pass your probation, a special staff rate when staying in our European properties
- Staff incentives when you and your team perform
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott's award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Trading as: Citadines by The Ascott Limited
Privacy Policy | Personal Data | Ascott
AMRT1_UKCT
Front Office Manager employer: Ascott Hospitality Management UK Ltd.
Contact Detail:
Ascott Hospitality Management UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarize yourself with the specific needs and expectations of guests in a front office role. Research common guest complaints and how to handle them effectively, as this will demonstrate your proactive approach during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you can motivate and develop your team to enhance the guest experience.
✨Tip Number 3
Highlight your adaptability and willingness to learn new IT systems. Since the role requires quick learning, be prepared to discuss any previous experiences where you had to adapt to new technologies or processes.
✨Tip Number 4
Research Citadines and its values, especially regarding diversity and inclusion. Being able to align your personal values with the company's mission can set you apart as a candidate who truly fits the culture.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Office Manager position. Understand the key responsibilities and required skills, such as guest engagement and team leadership.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality management and customer service. Emphasize any supervisory roles you've held and specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Citadines brand. Mention how your previous experiences align with the responsibilities of the Front Office Manager role and express your enthusiasm for contributing to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at Ascott Hospitality Management UK Ltd.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasize Guest Engagement
Highlight your excellent guest engagement skills during the interview. Share specific instances where you went above and beyond to create memorable experiences for guests, as this is crucial for the role.
✨Familiarize Yourself with IT Systems
Since the role requires a willingness to learn and work with IT systems quickly, be prepared to discuss any relevant software or systems you've used in the past. This will show your adaptability and readiness to take on the technical aspects of the job.
✨Prepare for Situational Questions
Expect situational questions related to customer service and complaint management. Think about how you would handle various scenarios, such as an unhappy guest or a last-minute booking request, to demonstrate your problem-solving skills.
