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- Tasks: Support daily operations and lead the team at Citadines South Kensington.
- Company: Join Citadines, a vibrant brand known for exceptional guest experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Be part of a winning team that values leadership and guest satisfaction.
- Qualifications: 3+ years in a similar role with strong communication and leadership skills required.
- Other info: Flexible shifts and a chance to make a real impact on guest experiences.
The predicted salary is between 36000 - 60000 £ per year.
Citadines is seeking a confident and experienced Assistant Residence Manager to become part of our Team at Citadines Barbican London , supporting the management team with the smooth running of the day to day operations. An Assistant Residence Manager will be responsible for: Living the Citadines brand, motivating and leading the team Ensuring compliance in key focus areas (service standards, financial, property maintenance) Support and actively contribute towards guest feedback management Working with key stakeholders in the business (Revenue, Sales, Finance, HR, Reservations) with the aim of the property achieving occupancy, desired rate, service standards and financial compliance Encouraging innovation and enhancing the guest experience amongst the team Leading your team in operations, getting involved in all areas of the business, working various shifts throughout the week To be successful in the role of Assistant Residence Manager , we require: Experience of a minimum of 3 years as HOD necessary Effective communication and leadership skills Knowledge of Property Management Systems Here at Citadines , we promote an Enterprising and Winning Mindset. Previous experience in a similar role is essential; however, we are looking for candidates who hav…
Assistant Residence Manager employer: Ascott Hospitality Management UK Ltd.
Contact Detail:
Ascott Hospitality Management UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Residence Manager
✨Tip Number 1
Familiarize yourself with the Citadines brand and its values. Understanding what makes Citadines unique will help you align your approach and demonstrate your commitment to the brand during the interview process.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've motivated teams and improved service standards, as this will resonate well with the management team.
✨Tip Number 3
Showcase your knowledge of Property Management Systems. If you have experience with specific systems, mention them and explain how they contributed to operational efficiency in your past roles.
✨Tip Number 4
Prepare to discuss your approach to guest feedback management. Think of instances where you've successfully handled guest concerns and how that led to enhanced guest experiences, as this is a key focus for the role.
We think you need these skills to ace Assistant Residence Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Assistant Residence Manager position at Citadines. Tailor your application to highlight your relevant experience and skills that align with the job description.
Highlight Leadership Experience: Since the role requires effective communication and leadership skills, emphasize your previous leadership roles and how you motivated and led teams in your past positions. Use specific examples to demonstrate your impact.
Showcase Relevant Experience: Detail your experience in property management and any familiarity with Property Management Systems. Mention specific achievements or projects that showcase your ability to manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Citadines' brand values. Explain why you are a great fit for the team and how you can contribute to enhancing the guest experience.
How to prepare for a job interview at Ascott Hospitality Management UK Ltd.
✨Show Your Leadership Skills
As an Assistant Residence Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts.
✨Understand the Citadines Brand
Familiarize yourself with the Citadines brand values and service standards. Be ready to discuss how you can embody these values in your role and enhance the guest experience.
✨Highlight Your Experience with Property Management Systems
Since knowledge of Property Management Systems is crucial for this role, be prepared to talk about your experience with these systems. Share specific examples of how you've used them to improve operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest feedback. Think of situations where you turned negative feedback into a positive outcome.
