At a Glance
- Tasks: Manage and grow memberships, ensuring excellent service and communication with clients.
- Company: Join the dynamic team at Ascot Racecourse, a prestigious venue.
- Benefits: Full-time role with opportunities for career growth and development.
- Other info: Attend thrilling racedays and engage with a vibrant community.
- Why this job: Be part of an exciting environment and make a real impact on membership experiences.
- Qualifications: Experience in client services and team management is essential.
The predicted salary is between 30000 - 40000 € per year.
We are currently seeking a Membership Manager to join our Membership team with sole responsibility for management of the Memberships at Ascot portfolio. This role is based in our offices at the racecourse in Ascot, Berkshire.
What you’ll be doing:
- The role will be responsible for protecting the intrinsic value of each type of Membership and developing strategies for the longevity of each as well as working on ideas to provide a pipeline for new members.
- The generation, growth and retention of memberships revenue is a vital part of the Membership department’s income, and the management of this important client base requires excellent client services.
- It is the duty of the Memberships Manager to both personally provide and oversee the provision of an efficient and well‑run delivery of service to all key clients, whilst protecting the integrity of each membership area.
- Additional duties will include building and maintaining communications with key internal stakeholders, including facilities, estates, marketing and sales to ensure that the needs of members are met.
- This is a full‑time, permanent role at Ascot Racecourse.
- This role will also attend all racedays in the RARC Clubrooms/Membership areas and other external Memberships events including but not limited to stable visits.
- Direct line management of Membership Executive RARC Raceday Assistants Memberships at Ascot.
- Management of all enquiries and communications for Memberships – both existing and new, acting as day‑to‑day contact and liaison for all Members.
- To oversee the successful delivery and above budget performance of all Memberships at Ascot assets.
- To work with the Senior Membership Manager to control cost lines for Memberships and report on budget performance.
- To provide financial reports to the Senior Membership Manager and Head of Memberships for Membership areas.
- To continually strive to seek new ideas and develop membership propositions and benefits, including the annual events programme for Membership propositions.
- Identify and improve both customer and office processes to drive efficiencies.
- Collaborate with the Marketing team to develop and deliver integrated communication and marketing plans that effectively engage existing Members and promote all Membership propositions to new Members.
- To oversee the management of the most efficient processes for the purchase and fulfilment of Membership admissions, both annual and daily.
- To deliver the smooth running of all Membership areas and propositions on Ascot Racedays.
- To ensure a high retention level of membership groups through regular engagement and satisfaction.
- Develop pipelines for all membership groups and continue to grow the membership base.
- Support the development and roll out of Dynamics systems for Membership groups, to improve the customer journey.
- Working with the Membership Executive, oversee the effective day‑to‑day management and delivery of the 18|25 and Colts.
Membership Manager employer: Ascot Racecourse
At Ascot Racecourse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. As a Membership Manager, you will enjoy the unique advantage of working in a prestigious location, with opportunities for professional growth and development while engaging with a passionate community of members. Our commitment to employee well-being is reflected in our supportive environment and focus on delivering outstanding service, making this a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show up and shine! If you get the chance to attend any events or racedays, make sure you’re there. It’s a great way to meet potential employers and show them your passion for the role. Plus, it gives you a chance to see the environment first-hand.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like Ascot, and express your enthusiasm for their membership programmes. A little initiative can go a long way!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you land that Membership Manager role. Check out our job listings and apply directly through us to make sure your application stands out!
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Show Your Passion for Memberships:When writing your application, let us see your enthusiasm for memberships! Share any relevant experiences or ideas you have about enhancing member engagement and retention. We love candidates who can think outside the box!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your skills that match the Membership Manager role. Use keywords from the job description to show us you understand what we’re looking for. It’s all about making that connection!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant, and make sure your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Ascot Racecourse
✨Know Your Memberships
Before the interview, dive deep into understanding the different types of memberships offered at Ascot. Familiarise yourself with their intrinsic values and think about how you can contribute to their longevity. This will show your genuine interest in the role and help you stand out.
✨Showcase Client Service Skills
Since excellent client service is crucial for this position, prepare examples from your past experiences where you've successfully managed client relationships. Be ready to discuss how you handled challenges and ensured client satisfaction, as this will demonstrate your capability in managing the important client base.
✨Collaborate and Communicate
Highlight your ability to work with various internal stakeholders. Think of instances where you collaborated with marketing or sales teams to achieve a common goal. This will illustrate your teamwork skills and your understanding of how to engage existing members while attracting new ones.
✨Bring Ideas to the Table
The role requires developing new membership propositions and benefits. Come prepared with innovative ideas that could enhance the membership experience at Ascot. This shows initiative and a proactive approach, which are key traits for a successful Membership Manager.
