At a Glance
- Tasks: Manage ticketing and retail operations, ensuring smooth day-to-day team performance.
- Company: Join a prestigious racecourse team in Ascot, Berkshire.
- Benefits: Gain valuable experience in a dynamic environment with a temporary full-time role.
- Other info: Opportunity for career growth and to work during major racing events.
- Why this job: Be part of exciting events and enhance your skills in the events industry.
- Qualifications: Experience with ticketing systems and strong ICT skills required.
The predicted salary is between 29700 - 36300 £ per year.
We are currently seeking a Ticketing and Retail Manager (maternity cover) - FTC to join our Ticketing and Retail team, based in our offices at the racecourse in Ascot, Berkshire.
This is a full time, temporary role for 12 months from August 2026.
What you’ll be doing
An important role, working alongside the Senior Ticketing and Retail Manager to oversee the smooth day to day running of the Ticketing and Retail Team as a whole.
This role will form part of the team that will interact on a day-to-day basis with the proactive sales team to fulfil the requirements of the customers.
It is the duty of this role to help towards the smooth operation of the ticketing team.
It is also the duty of this role to assist and support with the day-to-day management of the Ticketing and Retail team and all the processes encompassed within the team.
- Line management of members of the Ticketing and Retail team. Managing performance, conducting regular 1:1s and bi-yearly appraisals
- Working alongside the Senior Ticketing and Retail Manager (STRM) to assist with the recruitment and training of new team members, and cross training of the team to enable all members of the department to pull together during periods of annual leave or absence
- Support the STRM with liaising with suppliers and contractors such as GPEX, TBSG, Ticketmaster, Greyville, T&F, Outbox and the Virtual Business Centre, along with any other retail suppliers, to organise and collate collateral orders, retail product orders and co-ordinating the delivery schedule and in-house receipt
- Assisting the STRM with the management and co-ordination of the ongoing ticketing and retail budget spreadsheet when liaising with the above suppliers
- Using PS Financials, raise PO’s and approve invoices as and when required for the above orders
- Support the STRM and the Senior Ticketing & Retail Executive with the management of the Ascot Shop, assisting with management of raceday staff, reconciliation, and management of online sales
- Assist with the planning and recruitment of the Royal Ascot FTC team and help with the line management of the fulfilment team during the period of their employment
- Supporting the wider T&R Team with reporting and reconciliation of bookings through Ticketmaster Sport
- Supporting the current TRM with the set up and reporting of the customer helpdesk – Zen Desk
- Support the team with the management of all inboxes such as Agency Bookings, Ascot Shop, Comp Requests and such like
- General Team Support
- Supporting the team with production, printing, fulfilment and despatch of all admission tickets for all Ascot Racecourse events, including general admission, fine dining packages and Ascot Raceday boxes packages
- As a team, respond to enquiries on general admission
- Support the proactive sales team by handling incoming call enquiries with the Virtual Business Centre
- Dealing with all aspects of ‘after sales’ care including cancellations, refund requests and administration enquiries
- Provide customer services support in the run up to and during the Royal Meeting
- Attend and assist with all Ascot Racedays
- Work closely with 1711 By Ascot on catering requirements, table plans and other details of fine dining and boxes bookings
Skills and experience you can bring
- An understanding of ticketing and CRM systems
- A good understanding of the events industry and the rhythms in which this functions
- Excellent ICT skills, e. g. Microsoft Outlook, Word, Excel and Power Point
- Committed to raising the standard in every aspect of working life
- Ability to work under pressure and deliver deadlines
- Ability to communicate in a proactive and positive manner
- Ability to be flexible and adaptable
- Integrity, commitment and diplomacy
- The willingness to work in a spirit of partnership
- #J-18808-Ljbffr
Ticketing and Retail Manager (maternity cover) in Ascot employer: Ascot Racecourse
Sodexo Live! offers an unparalleled opportunity for the Catering Services Director to lead at the iconic Ascot Racecourse, a venue synonymous with excellence and prestige. With a commitment to innovation and operational excellence, employees thrive in a dynamic work culture that fosters professional growth and collaboration. Join a team of industry leaders dedicated to creating unforgettable guest experiences while enjoying the benefits of working in one of the UK's most celebrated hospitality environments.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing and Retail Manager (maternity cover) in Ascot
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ascot Racecourse. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ascot Racecourse
Don't be shy about reaching out to Ascot Racecourse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ticketing and Retail Manager (maternity cover) in Ascot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ascot Racecourse and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ascot Racecourse
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
