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- Tasks: Support the Ticketing and Retail Manager in daily operations and team management.
- Company: Join a dynamic team at Ascot Racecourse, known for its exciting events.
- Benefits: Gain valuable experience in ticketing and retail within a vibrant environment.
- Why this job: Be part of a thrilling industry and enhance your skills while working at iconic events.
- Qualifications: Experience with ticketing systems and strong communication skills are essential.
- Other info: Opportunity for career growth and to work during prestigious events like the Royal Meeting.
The predicted salary is between 30000 - 40000 £ per year.
An important role, working alongside the Ticketing and Retail Manager (TRM) to oversee the smooth day-to-day running of the Ticketing and Retail Team as a whole. This is a full-time, temporary role for 12 months from April 2026. This role will form part of the team that will interact on a day-to-day basis with the proactive sales team to fulfil the requirements of the customers. It is the duty of this role to help towards the smooth operation of the ticketing team.
Responsibilities include:
- Assisting and supporting with the day-to-day management of the Ticketing and Retail team and all the processes encompassed within the team.
- Line management of members of the Ticketing and Retail team, managing performance, conducting regular 1:1s and bi-yearly appraisals.
- Working alongside the current TRM to assist with the recruitment and training of new team members, and cross-training of the team.
- Supporting the current TRM with liaising with suppliers and contractors to organise and collate collateral orders, retail product orders, and coordinating the delivery schedule.
- Assisting with the management and coordination of the ongoing ticketing and retail budget spreadsheet.
- Using PS Financials to raise POs and approve invoices as required.
- Supporting the management of the Ascot Shop, assisting with management of raceday staff, reconciliation, and management of online sales.
- Assisting with the planning and recruitment of the Royal Ascot FTC team.
- Supporting the wider T&R Team with reporting and reconciliation of bookings through Ticketmaster Sport.
- Supporting the set up and reporting of the customer helpdesk – ZenDesk.
- Managing all inboxes such as Agency Bookings, Ascot Shop, Comp Requests, etc.
- Supporting the production, printing, fulfilment, and despatch of all admission tickets for all Ascot Racecourse events.
- Responding to enquiries on general admission.
- Handling incoming call enquiries with the Virtual Business Centre.
- Dealing with all aspects of ‘after sales’ care including cancellations, refund requests, and administration enquiries.
- Providing customer services support in the run-up to and during the Royal Meeting.
- Attending and assisting with all Ascot Racedays.
- Working closely with 1711 By Ascot on catering requirements, table plans, and other details of fine dining and boxes bookings.
Skills and experience you can bring:
- An understanding of ticketing and CRM systems.
- A good understanding of the events industry.
- Excellent ICT skills, e.g. Microsoft Outlook, Word, Excel, and PowerPoint.
- Committed to raising the standard in every aspect of working life.
- Ability to work under pressure and deliver deadlines.
- Ability to communicate in a proactive and positive manner.
- Ability to be flexible and adaptable.
- Integrity, commitment, and diplomacy.
Ticketing and Retail Manager - FTC in Ascot employer: Ascot Racecourse
Contact Detail:
Ascot Racecourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing and Retail Manager - FTC in Ascot
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their ticketing and retail processes, and think about how your skills can contribute to their success. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in managing teams and handling customer service, as these are key for the Ticketing and Retail Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Ascot. Let’s make it happen!
We think you need these skills to ace Ticketing and Retail Manager - FTC in Ascot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your understanding of ticketing and CRM systems, as well as your experience in the events industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Ticketing and Retail Manager role. Share specific examples of your past experiences that align with the responsibilities listed in the job description. We love a good story!
Showcase Your ICT Skills: Since excellent ICT skills are crucial for this role, make sure to mention your proficiency in Microsoft Outlook, Word, Excel, and PowerPoint. If you've used any ticketing or CRM systems before, don't forget to include that too. We’re all about tech-savvy team members!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Ascot Racecourse
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing and CRM systems before the interview. Being able to discuss how you've used these systems in past roles will show that you're ready to hit the ground running.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed a team or supported team members in previous jobs. Highlight your experience with performance management, conducting appraisals, and training new staff to demonstrate your leadership capabilities.
✨Understand the Events Industry
Familiarise yourself with the events industry and its rhythms. Be ready to discuss how you can contribute to the smooth operation of the ticketing team during busy periods, like race days or special events.
✨Communicate Proactively
Practice articulating your thoughts clearly and positively. Since this role involves liaising with various suppliers and teams, showcasing your communication skills will be key to demonstrating your fit for the position.