Operations & Guest Programme Manager – Memberships FTC in Ascot

Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge. As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.

At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.

We are currently seeking an Operations & Guest Programme Manager – Memberships FTC (maternity cover) to join our Memberships team, based in our offices at the racecourse in Ascot, Berkshire. This is a full time, fixed term contract role for 12 months.

What you’ll be doing

• Operational Management
  • Act as the liaison, taking ownership of the relationship, between the Private Clubs and ARL Operations Department to deliver best in class private marquee Club spaces for the Royal Meeting.
  • Oversee on site delivery of the final agreed design, ensuring clients expectations are delivered and exceeded.
  • Support Club secretaries throughout Royal Week to ensure they have all they require in order to deliver an exceptional experience for their Members at the Royal Meeting.
  • Oversee the bespoke works that any boxholders wish to undertake to their Annual Boxes.
  • Liaising and coordinating with all relevant parties involved, including both internal and external stakeholders.
  • Manage and deliver all Membership approved capex projects liaising with internal and external stakeholders to deliver on time and within approved budget limits.
  • Manage and deliver any projects related to taking The Summer House on tour.
• Guest Programme
  • Work with the relevant Directors, Heads and Senior Managers to deliver the ARL business guest programme within The Summer House marquee.
  • Oversee the design and operational delivery of The Summer House marquee and AA Trackside space.
  • Coordination, management and execution of the CEO, Director, HOD guest programmes at the Royal Meeting.
  • Development and issuing of invitations to Royal Ascot and liaison with guests on queries and RSVPs.
  • Management of Zkipster and roll out of training for relevant internal stakeholders.
  • Fulfilment and dispatch of tickets, badges, car park labels and relevant information.
  • Liaison with internal and external stakeholders for venue set up.
  • Recruitment of temporary team members to support fulfilment and hosting responsibilities.
  • Provide a front of house reception service for all guest arrivals.
  • Liaison with key catering personnel to confirm requirements and ensure a seamless service to all invited guests.
  • Support ad hoc commercial guest programme events as required.
• Memberships
  • Full execution and ownership of the operational elements of the Colts & Fillies membership.
  • Support raceday functions as required within the membership department.
  • Assist and deliver the operational aspects of ‘after sales’ care including for annual boxholders.
  • Support delivery of Member events both on site and off.

Skills and experience you can bring

• Working knowledge of Excel, Microsoft Outlook, PowerPoint, Word and database systems.
• Highly developed customer service skills.
• Excellent oral and written communication skills at all levels.
• Excellent administrative skills.
• Experience of CRM or Ticketing platforms beneficial, though not essential.
• Experience of operational event delivery.

What you can expect from us

• A best-in-class welcome with a tailored induction and racecourse tour.
• Access to a range of wellbeing support for yourself and your family.
• Opportunity to make an impact in our volunteer week.
• End of year offices closed (extra 2 days annual leave added to your entitlement).
• Time Off in Lieu (toil) for working weekend race days.
• Clothing and hat hire.
• Complimentary race day entry for friends and family.
• Exclusive discounts in local shops and cafes.
• Invitations to our monthly social nights as well as annual parties and afternoon teas.

What sets us apart from the rest

We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward-thinking employee benefits.

Our Diversity and Inclusion Vision

We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment.

As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.

How to apply

Applications will close on 29 May 2026. We reserve the right to close this vacancy early should a suitable candidate be identified.