Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage hospitality packages for Royal Ascot and ensure smooth ticket production.
- Company: Join a prestigious team at Royal Ascot, known for excellence in hospitality.
- Benefits: Gain valuable experience in a dynamic environment with a focus on customer service.
- Why this job: Be part of an iconic event and enhance your skills in a fast-paced setting.
- Qualifications: Strong communication, administrative skills, and a passion for customer service.
- Other info: Temporary role from April to June 2026, with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Hospitality Fulfilment Executive, responsible for collating and despatching hospitality packages for Royal Ascot and Ascot Racedays. This is a full time temporary role, working 5 days a week from Tuesday 7th April to Saturday 20th June 2026 inclusive. You will also be required to work the raceday on Saturday 9th May.
We have 21 fine dining facilities during Royal Ascot and between 1 and 5 fine dining facilities on any Ascot raceday in addition to our sublet private boxes; all of which are fulfilled and despatched in-house. Using the Outbox booking system you will provide support for the Hospitality Ticketing Executive (HTE) in the lead up to the Royal Meeting. Due to the nature of this role, please note that extended lengths of annual leave will not be approved in the months of May and June.
What you’ll be doing:
- Provide all Royal Ascot Fine Dining and Private Box ticket production, packing and fulfilment in an efficient and timely manner.
- Liaise with the HTE and the badge writing team to ensure that Royal Enclosure badges are written up correctly and dispatched along with the other elements of the package.
- Work with the Sales team to ensure any special requests and requirements are adhered to.
- Ensure stock levels of all hospitality collateral are kept on top of and any low stock items are reported to the HTE.
- Ensure all badges/collateral of value is secured at the end of each working day and stock kept properly.
- Manage hospitality collections in the Ticket Offices on Racedays including Saturday 20th June.
Skills and experience you can bring:
- Excellent knowledge of databases, systems, and ticketing portals.
- Excellent oral and written communication skills at all levels.
- Excellent administrative skills, and attention to detail.
- Highly developed customer service skills.
- Excellent ICT skills, e.g. Microsoft Outlook, PowerPoint, Word and Excel.
- Marketing understanding and ability to understand the Brand and its values.
- Committed to raising the standard in every aspect of working life.
- Ability to work under pressure and deliver deadlines.
- Ability to communicate in a proactive and positive manner.
- Ability to be flexible and adaptable.
- Integrity, commitment and diplomacy.
Hospitality Fulfilment Executive in Ascot employer: Ascot Racecourse
Contact Detail:
Ascot Racecourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Fulfilment Executive in Ascot
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who have worked at events like Royal Ascot. A friendly chat can lead to insider info and maybe even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience with ticketing systems and customer service. Bring examples of how you've handled pressure and met deadlines.
✨Tip Number 3
Be proactive! If you see a job opening that fits, don’t just apply through the usual channels. Use our website to submit your application and follow up with a quick email to express your enthusiasm.
✨Tip Number 4
Stay flexible! The hospitality world is all about adapting to changes. Show that you’re willing to take on different tasks and work odd hours, especially during busy periods like May and June.
We think you need these skills to ace Hospitality Fulfilment Executive in Ascot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hospitality and ticketing systems. We want to see how your skills match the role of Hospitality Fulfilment Executive, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role requires excellent communication, be sure to demonstrate your written skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Your Customer Service Experience: We’re all about raising standards, so if you’ve got a background in customer service, make it shine! Share specific examples of how you’ve gone above and beyond to meet customer needs, especially in high-pressure situations.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our team at Royal Ascot!
How to prepare for a job interview at Ascot Racecourse
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Hospitality Fulfilment Executive. Familiarise yourself with the ticketing systems mentioned in the job description, like Outbox, and be ready to discuss how your skills align with the tasks of collating and despatching hospitality packages.
✨Showcase Your Customer Service Skills
This role requires excellent customer service abilities. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle special requests, as this will demonstrate your fit for the position.
✨Demonstrate Attention to Detail
Given the importance of accuracy in ticket production and fulfilment, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness has positively impacted a project or task.
✨Be Ready for Pressure
Working during busy periods like Royal Ascot means you'll need to perform under pressure. Think of examples that showcase your ability to meet deadlines and stay organised in a fast-paced environment. This will reassure the interviewers that you can handle the demands of the role.