Facilities Administrator in Ascot

Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge. As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. We are committed to building a Global lifestyle brand, wrapped around the world-class horse racing we run. At Ascot, we believe in preserving the beauty of our surroundings and minimising our ecological footprint.

We are currently seeking a Facilities Administrator to join our Estates department, based in our offices at the racecourse in Ascot, Berkshire.

The Facilities Administrator supports the effective operation of Ascot Racecourse by:

• Coordinating facilities administration
• Managing helpdesk activity
• Supporting contractor and supplier processes
• Maintaining accurate facilities information for the wider team

This is an excellent opportunity for an organised administrator with experience in Facilities, Construction or Engineering to support a leading venue within a busy Facilities Management environment.

Key responsibilities include:

• Running a daily helpdesk, ensuring all requests and faults are logged and triaged on the CAFM system using a prioritisation process.
• Supporting the Facilities Management Team with administrative duties.
• Assisting with booking service works, reactive callouts and remedial works following servicing, ensuring that all required Health and Safety documentation has been requested, received and approved.
• Supporting the team on the build-up to Racing and Event days with duties such as issuing keys, booking accreditation and other administrative duties.
• Administering the Facilities Management contracts database, ensuring it is kept up to date.
• Maintaining Facilities Management H&S Logbooks on a shared database.
• Responsibility for key management on site for both in-house staff and contractors.
• Supporting race days as required by operating the Facilities Helpdesk.
• Organising and coordinating meetings on behalf of the Facilities Management Team, taking and producing minutes as appropriate.
• Ordering all departmental PPE, Uniforms & equipment as required.
• Maintaining the Facilities online shared folder ensuring data is up to date & easily accessible.
• Developing & maintaining archiving for the department.
• Performing other duties as reasonably required by the Company.

Skills and experience you can bring:

• Proven experience in a Facilities, Construction or Engineering role, with hands-on experience in building operations, contractor & supplier coordination, and office administration.
• High standard of oral and written communication at all levels.
• Computer literate with a good standard of IT knowledge including Microsoft Office; CAFM experience desirable (Training will be provided).

What you can expect from us:

• A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development.
• Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access.
• Opportunity to make an impact in our volunteer week with a day out of the office to support local community and charity partners.
• End of year offices closed (extra 2 days annual leave added to your entitlement).
• Time Off in Lieu (toil) for working weekend race days.
• Clothing and hat hire.
• Complimentary race day entry for friends and family.
• Exclusive discounts in local shops and cafes.
• Exclusive discounts from selected partner brands and suppliers.
• Invitations to our staff social events as well as annual parties and afternoon-teas to celebrate our most special occasions throughout the year.

We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward-thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.

We are also proud of our community outreach which includes a volunteering week for all employees to spend time supporting local charities.

Our Diversity and Inclusion Vision: We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination and prejudice of any kind at our venue and throughout our business.

As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.