What we are looking for
The Senior Client Relations Manager will be responsible for delivering an exceptional year‑round client management experience for Annual Boxholders, ensuring high standards of service, operational delivery and stakeholder engagement across the portfolio. The role will retain a clear commercial focus, driving revenue growth for Ascot Racecourse through retention, renewal and new business, while strengthening client relationships, refining the pipeline and improving operational efficiencies. Additionally, the postholder will conduct a strategic review of the current business model and present innovative ideas to enhance value for both Ascot Racecourse and its boxholders.
Annual Boxholders provide a well‑established revenue base, with a firm and loyal clientele that includes many valued stakeholders within the racing industry and beyond. With approximately 60% of boxes sold annually, this is a key senior role within the Ascot commercial team, accountable for the day‑to‑day client management, operational coordination, sale and renewal of all annual boxes, and delivery of the budgeted annual income.
With a substantial income expectation, this role focuses exclusively on Annual Boxholders and on providing a consistently high level of dedicated client service throughout the year. The Senior Manager will ensure the operational requirements of the portfolio are planned, coordinated and delivered effectively, while remaining empowered to cross‑sell all Ascot products and support the strategic development of the proposition based on current trends across similar industries. Primary focus of the operational delivery will be on coordination with 1711, Ascot’s in‑house catering providers, to support a seamless, streamlined and professional client journey at all touch points, culminating in delivering exceptional experiences and service on racedays.
With direct line‑management responsibility, and emphasis on cross‑departmental coordination to deliver, the role will set the standard for proactive client relationship management, ensuring the team understands client needs, delivers operational excellence and identifies efficiencies that improve the overall service experience.
What you’ll be doing
Annual Boxholders
Lead the year‑round client management approach for Annual Boxholders, building and nurturing strong relationships with clients and ensuring the team delivers a consistently high level of client servicing.
Act as the lead
The Senior Client Relations Manager will be responsible for delivering an exceptional year‑round client management experience for Annual Boxholders, ensuring high standards of service, operational delivery and stakeholder engagement across the portfolio. The role will retain a clear commercial focus, driving revenue growth for Ascot Racecourse through retention, renewal and new business, while strengthening client relationships, refining the pipeline and improving operational efficiencies. Additionally, the postholder will conduct a strategic review of the current business model and present innovative ideas to enhance value for both Ascot Racecourse and its boxholders.
Annual Boxholders provide a well‑established revenue base, with a firm and loyal clientele that includes many valued stakeholders within the racing industry and beyond. With approximately 60% of boxes sold annually, this is a key senior role within the Ascot commercial team, accountable for the day‑to‑day client management, operational coordination, sale and renewal of all annual boxes, and delivery of the budgeted annual income.
With a substantial income expectation, this role focuses exclusively on Annual Boxholders and on providing a consistently high level of dedicated client service throughout the year. The Senior Manager will ensure the operational requirements of the portfolio are planned, coordinated and delivered effectively, while remaining empowered to cross‑sell all Ascot products and support the strategic development of the proposition based on current trends across similar industries. Primary focus of the operational delivery will be on coordination with 1711, Ascot’s in‑house catering providers, to support a seamless, streamlined and professional client journey at all touch points, culminating in delivering exceptional experiences and service on racedays.
With direct line‑management responsibility, and emphasis on cross‑departmental coordination to deliver, the role will set the standard for proactive client relationship management, ensuring the team understands client needs, delivers operational excellence and identifies efficiencies that improve the overall service experience.
What you’ll be doing
Annual Boxholders
Lead the year‑round client management approach for Annual Boxholders, building and nurturing strong relationships with clients and ensuring the team delivers a consistently high level of client servicing.
Act as the lead
Senior Client Relations Manager in London employer: Ascot Racecourse Ltd
Ascot Racecourse is an exceptional employer, offering a vibrant work culture where your contributions to maintaining beautiful gardens and landscapes are truly valued. With comprehensive training programmes, wellbeing support for you and your family, and unique perks like complimentary race day entries and community volunteering opportunities, you'll find a rewarding environment that fosters both personal and professional growth in the heart of a prestigious racing venue.
