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For Companies At a Glance
- Tasks: Manage membership operations and deliver exceptional experiences for VIP guests at Royal Ascot.
- Company: Join a prestigious racecourse team in Ascot, Berkshire.
- Benefits: Gain valuable experience in event management and customer service.
- Why this job: Be part of exciting events and make a lasting impact on member experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity to work in a dynamic environment with a focus on teamwork.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a Membership Operations Manager - FTC maternity cover to join our Memberships team, based in our offices at the racecourse in Ascot, Berkshire. This is a full time, fixed term contract role for 12 months.
What you'll be doing
- Operational Management
- Oversee the bespoke works that any boxholders wish to undertake, liaising and coordinating with all relevant parties involved, including both internal and external stakeholders.
- Act as the liaison between the Private Clubs and Operations to deliver best in class private marquees and service for their members ahead of and during the Royal Meeting.
- Manage and deliver all Membership approved capex projects, liaising with internal and external stakeholders to deliver on time and within approved budget limits.
- Work with the relevant Heads and Senior Managers to deliver The Summer House marquee and any other design led projects relating to the Royal Meeting.
- Memberships
- Full execution and ownership of the operational elements of the Colts & Fillies membership including fulfilment of New Member pack and raceday activity coordination.
- Support raceday functions as required within the membership department.
- Assist and deliver the operational aspects of 'after sales' care including for annual boxholders.
- Coordinate the execution of the Royal Household activations for the Royal Meeting.
- Support delivery of Member events both on site and off, e.g. the Annual Member Event, Course Walks, Stable Visits etc.
- Guest Programme
- Oversee the design and operational delivery of The Summer House marquee and AA Trackside space.
- Coordination, management and execution of the CEO, Director, HOD guest programmes at the Royal Meeting.
- Liaison with CEO and Directors' Offices and Heads of Department for the planning of guest lists.
- Development and issuing of invitations to Royal Ascot and liaison with guests on queries and RSVPs.
- Management of Zkipster (other related systems) on day-to-day basis and roll out of training for relevant internal stakeholders.
- Fulfilment and dispatch of tickets, badges, car park labels and relevant information.
- Liaison with internal and external stakeholders including operational contractors, facilities, operations and catering for venue set up.
- Recruitment of temporary team members to support fulfilment and hosting responsibilities.
- Provide a front of house reception service for all guest arrivals and manage facility execution on the day.
- Liaison with key catering personnel to confirm requirements, confirm numbers and ensure a seamless service to all invited guests.
- Support ad hoc commercial guest programme events as required.
Skills and experience you can bring
- Working knowledge of Excel, Microsoft Outlook, PowerPoint, Word and database systems.
- Highly developed customer service skills.
- Excellent oral and written communication skills at all levels and specifically with VIP and high net worth individuals.
- Experience of CRM or Ticketing platforms beneficial, though not essential.
- Experience of operational event delivery.
Membership Operations Manager - FTC in Ascot employer: ASCOT RACECOURSE LIMITED
Contact Detail:
ASCOT RACECOURSE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Operations Manager - FTC in Ascot
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experiences effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Membership Operations Manager - FTC in Ascot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Operations Manager role. Highlight your relevant experience in operational management and customer service, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent oral and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively with VIPs and high net worth individuals.
Highlight Relevant Experience: If you've got experience in event delivery or managing projects, make sure to showcase that! We love seeing candidates who can manage multiple tasks and coordinate with different teams, so don’t hold back on sharing your achievements in these areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at ASCOT RACECOURSE LIMITED
✨Know Your Operations Inside Out
Make sure you understand the operational aspects of the role. Familiarise yourself with how to oversee bespoke works and liaise with both internal and external stakeholders. Being able to discuss specific examples of operational management will show your expertise.
✨Showcase Your Customer Service Skills
Since this role involves working with VIPs and high net worth individuals, be prepared to demonstrate your customer service skills. Think of scenarios where you've gone above and beyond for a client or resolved a challenging situation effectively.
✨Be Ready to Discuss Event Delivery
Operational event delivery is key in this position. Prepare to talk about your experience in managing events, particularly any that required coordination with multiple parties. Highlight your ability to manage timelines and budgets.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Excel, CRM systems, and ticketing platforms. If you have experience with Zkipster or similar systems, be ready to discuss how you've used them in past roles. This will show you're tech-savvy and ready to hit the ground running.