Operational Services Analyst
Operational Services Analyst

Operational Services Analyst

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support underwriting operations, manage contracts, and improve processes for a global insurance leader.
  • Company: Join Ascot Group, a top-tier specialty risk underwriting organisation with a collaborative culture.
  • Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
  • Why this job: Be part of a dynamic team that values innovation and client success in the insurance industry.
  • Qualifications: Strong analytical skills and a passion for process improvement.
  • Other info: Exciting career development opportunities in a resilient and agile company.

The predicted salary is between 36000 - 60000 £ per year.

Job Description
This is an opportunity to join Ascot Group – one of the world\’s preeminent specialty risk underwriting organizations.

Designed as a modern-era company operating through an ecosystem of interconnected global operating platforms, we\’re bound by a common mission and purpose: One Ascot. Our greatest strength is a talented team who flourish in a collaborative, inclusive, and entrepreneurial culture, steeped in underwriting excellence, integrity, and a passion to find a better way,
The Ascot Way
.

The Ascot Way guides our people and our organization. Our underwriting platforms collaborate to find creative ways to deploy our capital in a true cross-product and cross-platform approach. These platforms work as one, deploying our capital creatively through our unique Fusion Model: Client Centric, Risk Centric, Technology Centric.

Built to be resilient, Ascot maximizes client financial security while delivering bespoke products and world class service — both pre- and post-claims. Ascot exists to solve for our clients\’ brightest tomorrow, through agility, collaboration, resilience, and discipline.

Summary Of Role
To provide centralised support for the underwriting business.

Job Responsibilities

  • POLO

Assisting with the management of our outsourcing contract, in relation to:

  • Risk Capture

  • USM processing

  • Pre-bind Quality Assurance (PBQA)
  • Exposure management
  • PROCEDURES

Reviewing, monitoring, improving, updating of procedures/processes and associated procedures manuals.

  • TECHNICAL ASSISTANCE/TRAINING

Providing technical assistance to teams within Ascot as well as external partners. Providing training on procedures/system to them. Answering queries from them in a timely fashion.

  • REPORTS

Preparation of operation, performance, statistical reports.

  • EXCEPTIONS REPORTS

Reviewing and clearing various exceptions. Continually improving exception reports.

  • CREDIT CONTROL/BROKER LEDGER

Reviewing credit control and broker ledger SLAs. Improving processes and procedures manuals. Liaising with underwriters and brokers in relation to NOCs.

  • RISK CAPTURE QC

Performing Risk Capture quality control. Liaising with Polo and underwriting teams. Improving processes and manuals.

  • GAAP

Reviewing daily movements, liaising with underwriting teams and arranging corrective action where required.

  • GAAP WRITE-OFF – SDDs

Assisting underwriting teams with delaying/reversing GAAP write-offs by amending SDDs in S2000 and publishing the authorisation to do so. Monitoring upcoming GAAP write-offs.

  • BROKER LEDGER

Banking – checking bank accounts, recording new transactions on WIP sheet, allocation and reconciliation of funds – Airco, Ascot Re, Admitted, Admitted II. and Bermuda Healthcare.

  • EVENT CODING

Performing Event Coding QC. Completing end of month report. Liaising with Outward RI team.

  • CLAIMS ADMINISTRATION

Including but not limited to reconciliation of QS documents/bordereaux, review of cash call requests, raising of settlement/payment requests, set up of claims within underwriting systems and creation of Man references, review and notification of large loss identification and notifications and any other necessary claims administration required to be undertaken by the Operational Services team.

Operational Services Analyst employer: ASCOT GROUP

Ascot Group is an exceptional employer that fosters a collaborative and inclusive work environment, where employees are encouraged to thrive through innovation and teamwork. With a strong focus on professional development, Ascot offers numerous growth opportunities and a unique culture centred around integrity and underwriting excellence. Located in a dynamic industry, employees benefit from a client-centric approach and the chance to contribute to bespoke solutions that enhance financial security for clients worldwide.
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Contact Detail:

ASCOT GROUP Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Operational Services Analyst

✨Tip Number 1

Network like a pro! Reach out to people in the industry, especially those at Ascot Group. A friendly chat can open doors that a CV just can't.

✨Tip Number 2

Prepare for the interview by understanding The Ascot Way. Show how your skills align with their mission and values. We want to see that you’re not just a fit on paper but also in spirit!

✨Tip Number 3

Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your experience, the better you'll shine during the real deal.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team.

We think you need these skills to ace Operational Services Analyst

Risk Management
Quality Assurance
Process Improvement
Technical Assistance
Training Skills
Data Analysis
Report Preparation
Credit Control
Liaison Skills
Exception Management
Banking Reconciliation
Claims Administration
Attention to Detail
Communication Skills
Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Operational Services Analyst role. Highlight relevant experience and skills that align with the job description, especially in areas like risk capture and process improvement.

Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Ascot Group. Share your passion for underwriting excellence and how you embody the collaborative spirit of The Ascot Way.

Showcase Your Technical Skills: Since the role involves providing technical assistance and training, be sure to mention any relevant technical skills or experiences. We want to see how you can contribute to our teams and improve processes.

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!

How to prepare for a job interview at ASCOT GROUP

✨Know the Ascot Way

Familiarise yourself with Ascot's mission and values, especially the 'Ascot Way'. Understanding their collaborative and client-centric approach will help you align your answers with their culture during the interview.

✨Showcase Your Analytical Skills

As an Operational Services Analyst, you'll need strong analytical skills. Prepare examples from your past experiences where you've successfully managed data, improved processes, or provided technical assistance. Be ready to discuss how you can apply these skills at Ascot.

✨Prepare for Technical Questions

Expect questions related to risk capture, GAAP, and credit control. Brush up on these topics and be prepared to explain your understanding of them. This will demonstrate your technical knowledge and readiness for the role.

✨Ask Insightful Questions

At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or how they measure success in the Operational Services team. This shows you're engaged and eager to contribute.

Operational Services Analyst
ASCOT GROUP
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  • Operational Services Analyst

    London
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-10-17

  • A

    ASCOT GROUP

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