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- Tasks: Provide expert 3rd level technical support and troubleshoot advanced systems.
- Company: Ascom is a global leader in healthcare ICT solutions, impacting over 12,000 hospitals worldwide.
- Benefits: Enjoy a flexible hybrid work environment and professional development opportunities.
- Why this job: Join a collaborative team making a real difference in healthcare technology.
- Qualifications: Degree in Computer Engineering or equivalent, with 3-5 years of relevant experience.
- Other info: International travel may be required; fluency in English is essential.
The predicted salary is between 36000 - 60000 £ per year.
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Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions—anytime and anywhere. Ascom’s mission is to provide mission-critical, near real-time solutions for highly mobile, ad hoc, and time-sensitive environments.
Ascom is a global solutions provider focused on Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland, our business spans across 19 countries, and has been supporting the healthcare industry for 160 years by providing them with technology to enable them to support their communities.
Our systems are used in over 12,000 hospitals worldwide and handle more than 800 million alerts each year. Our solutions positively impact the lives of everyone who visits 1 of the hospitals or care homes we work with.
About the Role
Do you thrive on delivering expert support to customers and partners around the world? If you\’re driven by technology, teamwork, and making a tangible impact, we may have just the role for you.
As a 3rd Level Support Engineer, you’ll serve as the go-to expert on Ascom\’s advanced systems and solutions focusing on both current and next-generation Nurse Call platforms, including TeleCARE IP, Telligence, and the upcoming Future One NurseCall system.
You\’ll work as part of a global support team, collaborating across regions and markets. International travel may be part of your everyday work life.
What You\’ll Do
- Provide 3rd level technical support to Ascom regions and growth market partners.
- Act as the system expert during complex project deliveries and go-lives.
- Troubleshoot mission-critical systems with precision and speed.
- Contribute to continuous improvements and knowledge sharing across teams.
What You Bring
- A degree in Computer Engineering, Engineering Technology, or equivalent training (preferable).
- 3–5 years of hands-on experience with Ascom NurseCall systems (preferable).
- Strong knowledge of IP networking.
- Proven experience supporting remote infrastructure: Windows, VMware, AWS, SCCM, Citrix.
- Certifications such as CCNA, CCNP, or CompTIAare a plus.
- Project management experience is highly valued.
- Fluent English; additional languages are a merit.
Location
To be agreed, it must be Europe-based with easy access to an Ascom office in your country.
And You Are…
You\’re someone who’s direct, open-minded, and thrives in a collaborative environment. A natural team player, you take initiative and aren’t afraid to kick off new projects. You’re a strong communicator with a customer-focused mindset and the ability to navigate a wide network of internal and external contacts.
You\’re fluent in English, spoken and written, any additional language skills are a plus. We value a structured and proactive approach, along with a pragmatic attitude and a readiness to take on the fast pace of the Ascom world.
Success in this role means being self-driven, adaptable, and able to build and maintain professional relationships with a high degree of tact and diligence. You bring the right mix of professionalism, positivity, and the drive to make a difference.
Why should you work with us?
We offer more than just a job at Ascom, we offer a career with real benefits which include:
- Flexible hybrid work environment.
- Professional development with our global Learning & Development team as well as localized internal and external training opportunities.
- Opportunities to work with various teams around the world and chance to work on projects in other countries in addition to your home (role dependent).
- Supporting career agility through internal mobility.
- Working with high-quality medical technology in the healthcare space.
Are you interested in joining us? Garry Unsworth is interested in you and is looking forward to your application. If you have questions in the meantime, please contact Garry ([emailprotected] ). From 18 – 31 July he will be on holiday and not available for questions.
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Third Line Support Engineer employer: Ascom
Contact Detail:
Ascom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support Engineer
✨Tip Number 1
Familiarise yourself with Ascom's Nurse Call systems, especially TeleCARE IP and Telligence. Understanding these platforms will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your IP networking knowledge, as it's a key requirement for this position. Consider reviewing common troubleshooting scenarios to showcase your problem-solving skills during discussions.
✨Tip Number 3
Highlight any experience you have with remote infrastructure support, particularly with Windows, VMware, AWS, and Citrix. Be prepared to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 4
Emphasise your teamwork and communication skills, as collaboration is crucial in this role. Think of examples where you've successfully worked with diverse teams or managed complex projects to share during your conversations.
We think you need these skills to ace Third Line Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Third Line Support Engineer position. Familiarise yourself with Ascom's products and services, especially the Nurse Call systems mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in technical support, IP networking, and any specific Ascom systems you've worked with. Emphasise your problem-solving skills and any project management experience that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer support. Mention how your skills and experiences make you a great fit for Ascom, and express your enthusiasm for contributing to their mission in healthcare ICT.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Ascom
✨Know Your Technical Stuff
As a Third Line Support Engineer, you'll need to demonstrate your expertise in Ascom's systems and solutions. Brush up on your knowledge of Nurse Call platforms, IP networking, and any relevant technologies like Windows, VMware, and AWS. Be prepared to discuss specific scenarios where you've successfully troubleshot complex issues.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and ability to work under pressure.
✨Emphasise Team Collaboration
Ascom values teamwork, so it's important to convey your ability to work well with others. Share experiences where you've collaborated with cross-functional teams or supported colleagues in achieving common goals. Highlight your communication skills and how you build relationships within a team.
✨Demonstrate Your Customer Focus
Since this role involves providing support to customers and partners, showcase your customer-centric mindset. Discuss how you've gone above and beyond to meet client needs, resolve issues, and ensure satisfaction. This will show that you understand the importance of delivering exceptional service.