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For Companies At a Glance
- Tasks: Deliver innovative technical solutions and ensure customer satisfaction through hands-on project management.
- Company: Join a leading tech firm focused on cutting-edge communication systems.
- Benefits: Enjoy a competitive pension, discounts, life assurance, and generous annual leave.
- Other info: Dynamic role with opportunities for growth and continuous learning.
- Why this job: Make a real impact in healthcare technology while developing your skills.
- Qualifications: Technical qualification in engineering or IT, with experience in installation and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Deliver activities as part of Ascom Professional Services, including analysis of requirements, design, installation, commissioning and handover of customer solutions.
- Work on projects to implement technical customer solutions that integrate with existing systems.
- Implement systems according to project descriptions.
- Conduct on-site intake for project definition when needed.
- Execute small installation tasks on small projects where a separate installation engineer is not warranted.
- Report progress to the project manager or Engineering manager.
- Instruct customers on the use of the system/solution when needed.
- Take on project responsibility for smaller projects when appropriate (requirements analysis, design, installation, commissioning and handover; smaller defined as max. 1 external party and less than 15K).
- Collaborate with customers on-site and provide consultancy to identify beneficial additions/options.
- Be accountable for customer satisfaction and lead time KPIs for assigned tasks.
- Demonstrate and maintain expertise on latest technologies and methods through training.
- Establish good documentation standards to preserve traceability and serviceability of delivered products and solutions.
- Interface with customers and peers to gather information needed for professional services.
Qualifications
- A relevant technical qualification in electrical engineering, electronic engineering, telecommunications, or an IT-related discipline (e.g., HNC/HND, Apprenticeship Certificate).
- Demonstrable experience in installation, commissioning, and fault-finding of technical systems on customer sites.
- Proven ability to work independently and as part of a team with strong problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Full UK driving licence and willingness to travel to customer sites across the UK.
- Proficiency in using IT tools and software for documentation and reporting.
- CSCS card or equivalent site access certification; Disclosure and Barring Service (DBS) check.
Desirable Qualifications
- Specific experience with nurse call systems within long-term care and healthcare environments (e.g., HTM 08-03).
- Experience with pager and DECT systems, ideally within commercial settings.
- Familiarity with IP-based technology and network configuration (basic TCP/IP understanding, network switches).
- Experience working with Ascom bespoke software platforms (specific product knowledge is advantageous).
- Knowledge of UK regulations and safety standards; manufacturer-specific training or certifications in nurse call, pager, or DECT systems.
- Familiarity with server operating systems (e.g., Windows Server) and database management systems (e.g., SQL) for software installation and system configuration.
Work Experience
- Minimum of 2-3 years in a field service, installation, or commissioning role, ideally with electronic communication systems.
- Hands-on experience with physical installation, wiring, and termination of system components.
- Proven track record of commissioning systems on-site, including configuration and testing to meet specifications.
- Experience diagnosing and resolving technical faults (hardware and software).
- Experience providing on-site training and handover to end-users.
Additional Work Experience
- Experience commissioning IP-based nurse call systems in hospitals, care homes, or similar environments.
- Experience commissioning DECT or paging systems in commercial buildings, hotels, or industrial sites.
- Prior experience working with Ascom nurse call, pager, or DECT systems.
- Experience with remote diagnostics and support.
- Experience creating site reports and documentation.
- Experience working directly with clients to manage expectations and ensure customer satisfaction.
Benefits
- A competitive Pension Scheme.
- A Benefits Platform with access to discounts with retailers, gyms, etc.
- Life Assurance at 8× Basic Salary.
- 24 days annual leave in the first year, rising to 28 within 5 years.
- Access to a 24/7 free and confidential Employee Assistance Programme.
System Engineer employer: Ascom
Contact Detail:
Ascom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews or networking chats. Bring examples of past projects or solutions you've implemented to showcase your problem-solving abilities.
✨Tip Number 3
Tailor your approach! Research the companies you're interested in and understand their needs. When you apply through our website, make sure to highlight how your experience aligns with their specific projects and customer solutions.
✨Tip Number 4
Follow up! After interviews or networking events, send a quick thank-you note or message. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace System Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the System Engineer role. Highlight your relevant experience in installation, commissioning, and fault-finding of technical systems. We want to see how your skills match up with what we're looking for!
Showcase Your Communication Skills: Since you'll be explaining technical concepts to non-technical users, it's crucial to demonstrate your communication skills. Use clear language in your application and provide examples of how you've successfully communicated complex ideas in the past.
Highlight Relevant Experience: If you have experience with nurse call systems or similar technologies, make sure to mention it! We love seeing candidates who have hands-on experience that aligns with our needs, so don’t hold back on those details.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Ascom
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description, especially around installation and commissioning of systems. Be ready to discuss your hands-on experience with nurse call systems or any relevant technology, as this will show you're not just familiar with the theory but can apply it practically.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced during installations or fault-finding and how you resolved them. This will demonstrate your ability to think on your feet and handle real-world problems.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. During the interview, focus on clear communication and ensure you can convey your thoughts effectively. This will highlight your interpersonal skills and ability to work with diverse teams.
✨Be Ready to Discuss Customer Satisfaction
Customer satisfaction is key in this role, so come prepared with examples of how you've ensured clients were happy with your work. Talk about your approach to managing expectations and how you’ve handled feedback in the past. This will show that you understand the importance of client relationships.