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For Companies At a Glance
- Tasks: Implement technical solutions and provide support to customers across the South of England.
- Company: Join a leading tech company focused on innovative customer care solutions.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts on various services.
- Why this job: Be at the forefront of technology while making a real difference for customers.
- Qualifications: Technical qualification in engineering or IT, with experience in system installation.
- Other info: Flexible remote work options and excellent career growth opportunities.
The predicted salary is between 35000 - 45000 £ per year.
Are you someone who enjoys implementing technical customer solutions and providing technical support to customers? Do you enjoy working remotely from time to time and where no two days are the same? If so, a System Engineer role with us might be what you’re looking for. As part of our Professional Services team, you’ll be at the forefront of our business and building solutions that ultimately help our customers provide expert care. The System Engineer implements technical customer solutions on a Customer Site.
Key Tasks and Responsibilities
- Deliver activities as part of Ascom Professional Services, incl. analysis of requirements, design, installation, commissioning and handover of customer solutions.
- Work on projects to implement technical customer solutions that integrate with existing systems.
- Implement systems according project description.
- Do an intake of work on-site for project definition when needed.
- Execute small installation tasks on small projects where the task is too small to assign a separate installation engineer.
- Report frequently on project progress to the project manager / Engineering manager.
- Instruct customer on the use of the system/solution when needed.
- When needed take on project responsibility for smaller projects, including requirements analysis, design, installation, commissioning and handover of customer solutions (smaller is defined as max. 1 external party, less than 15K).
- Proactively collaborate with customers on-site and provide consultancy that help customers to identify best possible additions/options that the customer will benefit from.
- Accountable for the performance of customer satisfaction and lead time of assigned project task KPI's.
- Demonstrate and maintain own expertise on latest technologies and methods through successful completion of training.
- Establish good documentation standards to preserve the traceability and serviceability of delivered products and solutions.
- Interface with customers and peers to collect information needed to perform professional services.
Essential
- A relevant technical qualification in electrical engineering, electronic engineering, telecommunications, or IT related discipline (e.g., HNC/HND, Apprenticeship Certificate).
- Demonstrable experience in the installation, commissioning, and fault-finding of technical systems on customer sites.
- Proven ability to work independently and as part of a team, with strong problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Full UK driving license and willingness to travel to customer sites across the UK.
- Proficiency in using IT tools and software for documentation and reporting.
- CSCS (Construction Skills Certification Scheme) card or equivalent site access certification.
- Disclosure and Barring Service (DBS) check.
Desirable
- Specific experience with nurse call systems within long-term care and healthcare environments (e.g., knowledge of relevant standards HTM 08-03).
- Experience with pager and DECT (Digitally Enhanced Cordless Telecommunications) systems, ideally within commercial settings.
- Familiarity with IP-based technology and network configuration (e.g., basic understanding of TCP/IP, network switches).
- Experience working with Ascom bespoke software platforms (specific product knowledge will be advantageous).
- Knowledge of relevant UK regulations and safety standards.
- Manufacturer-specific training or certifications in nurse call, pager, or DECT systems.
- Familiarity with server operating systems (e.g., Windows Server) and database management systems (e.g., SQL) for software installation and system configuration.
Work Experience Essential
- Minimum of 2-3 years of experience in a field service, installation, or commissioning role, ideally working with electronic communication systems.
- Hands-on experience with the physical installation, wiring, and termination of system components.
- Proven track record of successfully commissioning systems on-site, including configuration and testing to meet specifications.
- Experience in diagnosing and resolving technical faults efficiently and effectively, both hardware and software related.
- Experience in providing on-site training and handover to end-users.
Work Experience Desirable
- Specific experience commissioning IP-based nurse call systems in hospitals, care homes, or similar environments.
- Experience commissioning DECT or paging systems in commercial buildings, hotels, or industrial sites.
- Prior experience working with Ascom nurse call, pager, or DECT systems.
- Experience with remote diagnostics and support.
- Experience creating site reports and documentation.
- Experience working directly with clients, managing expectations, and ensuring customer satisfaction.
In exchange we can offer you
- A competitive Pension Scheme.
- A Benefits Platform with access to discounts with Retailers, Gyms, etc.
- Life Assurance at 8 x Basic Salary.
- 24 days Annual leave in 1st Year, rising to 28 within 5 years.
- Access to a 24/7, free & confidential Employee Assistance Programme.
To learn more about what we do, visit us at: www.ascom.com.
System Engineer (covering the South of England) in Lichfield employer: Ascom
Contact Detail:
Ascom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Engineer (covering the South of England) in Lichfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a System Engineer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with technical systems. Share specific examples of how you've tackled challenges in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and can really set you apart.
✨Tip Number 4
Keep learning! Stay updated on the latest technologies and methods in the field. Consider taking online courses or attending workshops. This not only boosts your skills but also shows potential employers that you’re committed to professional growth.
We think you need these skills to ace System Engineer (covering the South of England) in Lichfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical customer solutions and installation. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the System Engineer role and how your background makes you a perfect fit. Keep it conversational and genuine – we love personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about finding solutions, so let us know how you’ve made a difference in past projects!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ascom
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems like nurse call and DECT. Be ready to discuss your hands-on experience with installation and fault-finding, as well as any specific projects you've worked on that relate to the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about situations where you had to diagnose issues on-site or adapt solutions to meet customer needs. This will demonstrate your ability to think on your feet and provide effective support.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. Use clear, straightforward language and be ready to give examples of how you've successfully trained customers or colleagues in the past.
✨Be Ready to Discuss Customer Interaction
This role involves a lot of on-site collaboration with customers. Prepare to talk about your experience managing client expectations and ensuring satisfaction. Highlight any instances where you've gone above and beyond to help a customer understand or utilise a system.