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For Companies At a Glance
- Tasks: Lead customer accounts in long-term care, driving technology adoption and growth.
- Company: Join Ascom, a leader in innovative care solutions.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Why this job: Shape the future of care delivery while working with passionate professionals.
- Qualifications: Strong communication skills and a passion for technology in healthcare.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Make a meaningful impact where care, technology, and strategy meet. At Ascom, we support care organisations at the frontline of one of society’s greatest challenges; delivering safe, dignified, and sustainable care in an increasingly complex environment. As we continue to scale our Long‑Term Care (LTC) strategy, we are seeking an Account Manager who thrives in customer focused environments and is motivated by delivering impact through technology. This role offers the opportunity to work directly with care providers, combining trusted‑advisor engagement with commercial leadership to help organisations modernise care delivery, while unlocking long‑term growth.
The Role
As an Account Manager within Ascom’s LTC business, you will take ownership of a portfolio of care organisations, acting as their primary point of contact and strategic partner. You will support customers throughout their digital journey, understanding operational challenges, shaping solution roadmaps, and identifying opportunities to expand the adoption of Ascom’s portfolio. This role requires a strong growth mindset, combining trusted‑advisor engagement with disciplined business development to expand Ascom’s footprint across the Long‑Term Care market.
Key Responsibilities
- Customer Account Leadership
- Own and manage relationships with assigned care organisations, serving as the primary interface across commercial, technical, and strategic engagement.
- Conduct structured account reviews to ensure alignment with customer objectives and evolving care models.
- Growth & Opportunity Development
- Proactively identify opportunities to upsell and cross‑sell Ascom’s software and hardware solutions through insight‑led, value‑based propositions.
- Engage customers in conversations around system enhancements, new capabilities, and future‑state digital care models.
- Strategic Alignment
- Ensure customer plans and initiatives align with Ascom’s broader LTC strategy, contributing to long‑term market positioning and growth.
- Share customer insight and market intelligence internally to inform solution development and strategic direction.
- Commercial Delivery
- Achieve or exceed assigned revenue and growth targets while maintaining a strong focus on customer satisfaction and retention.
- Build and maintain a robust pipeline of opportunities through proactive prospecting and portfolio expansion.
- Forecasting, CRM & Governance
- Utilise CRM systems to manage pipeline activity, forecast accurately, and ensure disciplined reporting of all account activity.
- Collaboration & Proposal Development
- Work closely with internal teams to develop compelling proposals, business cases, and tender responses.
- Support customers through procurement and decision‑making processes with clarity, confidence, and credibility.
Account Manager - Long Term Care (Based in Midlands / South) in Lichfield employer: Ascom
Contact Detail:
Ascom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Long Term Care (Based in Midlands / South) in Lichfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the long-term care sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, share your insights on how technology can enhance care delivery. This will demonstrate your understanding of the industry and your passion for making a difference.
✨Tip Number 3
Prepare for those interviews! Research Ascom’s products and services, and think about how you can help care organisations modernise their operations. Tailor your responses to show how your skills align with their needs, especially in customer engagement and business development.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in long-term care. Your application will stand out when you show that you’re genuinely interested in joining our mission.
We think you need these skills to ace Account Manager - Long Term Care (Based in Midlands / South) in Lichfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer-focused environments and any relevant tech-savvy skills that align with our mission at Ascom.
Showcase Your Growth Mindset: We love candidates who demonstrate a growth mindset! Share examples of how you've identified opportunities for upselling or cross-selling in previous roles, and how you’ve helped clients modernise their operations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out, and ensure your passion for delivering impactful care shines through.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ascom
✨Know Your Customer
Before the interview, research Ascom and its Long-Term Care strategy. Understand their mission and how they support care organisations. This will help you demonstrate your knowledge of the company and show that you're genuinely interested in making a meaningful impact.
✨Showcase Your Growth Mindset
Prepare examples from your past experiences where you've successfully identified opportunities for growth or improvement. Highlight how you’ve engaged with customers to understand their needs and how you’ve helped them modernise their operations. This aligns perfectly with the role's focus on customer engagement and business development.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Think about scenarios where you've had to manage relationships with clients or navigate challenges in a customer-focused environment. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Collaboration Skills
As an Account Manager, you'll need to work closely with internal teams. Be prepared to discuss how you've collaborated with others in previous roles to develop proposals or solve problems. Emphasising your teamwork abilities will show that you can effectively contribute to Ascom’s goals.