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For Companies At a Glance
- Tasks: Implement technical solutions and provide support to customers in a dynamic environment.
- Company: Join a leading tech company focused on innovative customer care solutions.
- Benefits: Enjoy discounts, life assurance, generous leave, and 24/7 support.
- Other info: Exciting opportunities for growth and learning in a collaborative team.
- Why this job: Make a real difference by helping customers with cutting-edge technology.
- Qualifications: Technical qualification in engineering or IT, with hands-on experience in installations.
The predicted salary is between 35000 - 45000 £ per year.
Are you someone who enjoys implementing technical customer solutions and providing technical support to customers? Do you enjoy working remotely from time to time and where no two days are the same? If so, then a System Engineer role with us might be what you’re looking for. As part of our Professional Services team, you’ll be at the forefront of our business and building solutions that ultimately help our customers provide expert care. The System Engineer implements technical customer solutions on a Customer Site.
Key Tasks and Responsibilities
- Deliver activities as part of Ascom Professional Services, including analysis of requirements, design, installation, commissioning and handover of customer solutions.
- Work on projects to implement technical customer solutions that integrate with existing systems.
- Do an intake of work on-site for project definition when needed.
- Execute small installation tasks on small projects where the task is too small to assign a separate installation engineer.
- Report frequently on project progress to the project manager / Engineering manager.
- Instruct customer on the use of the system/solution when needed.
- When needed take on project responsibility for smaller projects, including requirements analysis, design, installation, commissioning and handover of customer solutions (smaller is defined as max. 1 external party, less than 15K).
- Proactively collaborate with customers on-site and provide consultancy that helps customers to identify best possible additions/options that the customer will benefit from.
- Accountable for the performance of customer satisfaction and lead time of assigned project task KPI's.
- Demonstrate and maintain own expertise on latest technologies and methods through successful completion of training.
- Establish good documentation standards to preserve the traceability and serviceability of delivered products and solutions.
- Interface with customers and peers to collect information needed to perform professional services.
Qualifications
- A relevant technical qualification in electrical engineering, electronic engineering, telecommunications, or an IT related discipline (e.g., HNC/HND, Apprenticeship Certificate).
- Demonstrable experience in the installation, commissioning, and fault-finding of technical systems on customer sites.
- Proven ability to work independently and as part of a team, with strong problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Full UK driving license and willingness to travel to customer sites across the UK.
- Proficiency in using IT tools and software for documentation and reporting.
- CSCS (Construction Skills Certification Scheme) card or equivalent site access certification.
- Disclosure and Barring Service (DBS) check.
- Specific experience with nurse call systems within long-term care and healthcare environments (e.g., knowledge of relevant standards HTM 08-03).
- Experience with pager and DECT (Digitally Enhanced Cordless Telecommunications) systems, ideally within commercial settings.
- Familiarity with IP-based technology and network configuration (e.g., basic understanding of TCP/IP, network switches).
- Experience working with Ascom bespoke software platforms (specific product knowledge will be advantageous).
- Knowledge of relevant UK regulations and safety standards.
- Manufacturer-specific training or certifications in nurse call, pager, or DECT systems.
- Familiarity with server operating systems (e.g., Windows Server) and database management systems (e.g., SQL) for software installation and system configuration.
Work Experience Essential
- Minimum of 2-3 years of experience in a field service, installation, or commissioning role, ideally working with electronic communication systems.
- Hands-on experience with the physical installation, wiring, and termination of system components.
- Proven track record of successfully commissioning systems on-site, including configuration and testing to meet specifications.
- Experience in diagnosing and resolving technical faults efficiently and effectively, both hardware and software related.
- Experience in providing on-site training and handover to end-users.
- Specific experience commissioning IP-based nurse call systems in hospitals, care homes, or similar environments.
- Experience commissioning DECT or paging systems in commercial buildings, hotels, or industrial sites.
- Prior experience working with Ascom nurse call, pager, or DECT systems.
- Experience with remote diagnostics and support.
- Experience creating site reports and documentation.
- Experience working directly with clients, managing expectations, and ensuring customer satisfaction.
In exchange we can offer you
- A Benefits Platform with access to discounts with Retailers, Gyms, etc.
- Life Assurance at 8 x Basic Salary.
- 24 days Annual leave in 1st Year, rising to 28 within 5 years.
- Access to a 24/7, free & confidential Employee Assistance Programme.
To learn more about what we do, visit us at: www.ascom.com
System Engineer in England employer: Ascom
Contact Detail:
Ascom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a System Engineer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with technical systems and your problem-solving abilities. Share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and find the perfect fit for your skills!
We think you need these skills to ace System Engineer in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the System Engineer role. Highlight your relevant experience with technical customer solutions and any specific projects you've worked on that align with our needs.
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your hands-on experience with installation, commissioning, and fault-finding of systems. We want to see how you can bring value to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ascom
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around nurse call systems and IP-based technology. Be ready to discuss your hands-on experience with installation and commissioning, as well as any specific Ascom products you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical faults in the past. Highlight situations where you had to think on your feet, especially in customer-facing roles, as this will demonstrate your ability to handle challenges effectively.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be interacting with non-technical users, being able to convey information clearly is crucial. Consider role-playing with a friend to refine your communication skills.
✨Demonstrate Customer-Centric Mindset
Be ready to discuss how you've collaborated with customers in previous roles. Share specific instances where you provided consultancy or training that led to improved customer satisfaction. This will show that you understand the importance of customer relationships in your role.