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For Companies At a Glance
- Tasks: Implement technical solutions and provide support to customers in a dynamic environment.
- Company: Join a leading tech company focused on innovative customer care solutions.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts on various retailers.
- Other info: Flexible remote work options and excellent career growth opportunities.
- Why this job: Make a real impact by helping customers with cutting-edge technology solutions.
- Qualifications: Technical qualification in engineering or IT, plus experience in system installation.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Are you someone who enjoys implementing technical customer solutions and providing technical support to customers? Do you enjoy working remotely from time to time and where no two days are the same? Then a System Engineer role with us might be what you’re looking for. As part of our Professional Services team, you’ll be at the forefront of our business, building solutions that help our customers provide expert care. The System Engineer implements technical customer solutions on a customer site.
Key Tasks And Responsibilities
- Deliver activities as part of Ascom Professional Services, including analysis of requirements, design, installation, commissioning and handover of customer solutions.
- Work on projects to implement technical customer solutions that integrate with existing systems.
- Implement systems according to project description.
- Conduct on-site intake for project definition when needed.
- Execute small installation tasks on smaller projects where the task is too small to assign a separate installation engineer.
- Report frequently on project progress to the project manager / Engineering manager.
- Instruct customers on the use of the system/solution when needed.
- When needed, take on project responsibility for smaller projects, including requirements analysis, design, installation, commissioning and handover (smaller is defined as max. 1 external party, less than 15K).
- Proactively collaborate with customers on-site and provide consultancy that helps customers identify the best possible additions/options they will benefit from.
- Be accountable for customer satisfaction and lead time of assigned project task KPI's.
- Demonstrate and maintain expertise on latest technologies and methods through successful completion of training.
- Establish good documentation standards to preserve traceability and serviceability of delivered products and solutions.
- Interface with customers and peers to collect information needed to perform professional services.
Essential Qualifications
- A relevant technical qualification in electrical engineering, electronic engineering, telecommunications, or an IT-related discipline (e.g., HNC/HND, Apprenticeship Certificate).
- Demonstrable experience in the installation, commissioning, and fault-finding of technical systems on customer sites.
- Proven ability to work independently and as part of a team, with strong problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Full UK driving license and willingness to travel to customer sites across the UK.
- Proficiency in using IT tools and software for documentation and reporting.
- CSCS (Construction Skills Certification Scheme) card or equivalent site access certification; Disclosure and Barring Service (DBS) check.
Desirable Qualifications
- Specific experience with nurse call systems within long-term care and healthcare environments (e.g., knowledge of HTM 08-03).
- Experience with pager and DECT systems, ideally within commercial settings.
- Familiarity with IP-based technology and network configuration (e.g., basic understanding of TCP/IP, network switches).
- Experience working with Ascom bespoke software platforms (specific product knowledge will be advantageous).
- Knowledge of relevant UK regulations and safety standards.
- Manufacturer-specific training or certifications in nurse call, pager, or DECT systems.
- Familiarity with server operating systems (e.g., Windows Server) and database management systems (e.g., SQL) for software installation and system configuration.
Work Experience
Essential: Minimum of 2-3 years of experience in a field service, installation, or commissioning role, ideally working with electronic communication systems. Hands-on experience with the physical installation, wiring, and termination of system components. Proven track record of successfully commissioning systems on-site, including configuration and testing to meet specifications. Experience in diagnosing and resolving technical faults efficiently and effectively, both hardware and software related. Experience in providing on-site training and handover to end-users.
Desirable Work Experience
- Specific experience commissioning IP-based nurse call systems in hospitals, care homes, or similar environments.
- Experience commissioning DECT or paging systems in commercial buildings, hotels, or industrial sites.
- Prior experience working with Ascom nurse call, pager, or DECT systems.
- Experience with remote diagnostics and support.
- Experience creating site reports and documentation.
- Experience working directly with clients, managing expectations, and ensuring customer satisfaction.
In Exchange We Can Offer You
- A competitive Pension Scheme
- A Benefits Platform with access to discounts with retailers, gyms, etc.
- Life Assurance at 8 x Basic Salary
- 24 days annual leave in 1st year, rising to 28 within 5 years
- Access to a 24/7, free & confidential Employee Assistance Programme.
To learn more about what we do, visit us at: www.ascom.com
System Engineer (must live in the South of England) in Lichfield employer: Ascom UMS
Contact Detail:
Ascom UMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Engineer (must live in the South of England) in Lichfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to system engineering. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace System Engineer (must live in the South of England) in Lichfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in system engineering and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the System Engineer role. Share specific examples of your past work that align with our needs, and let your personality come through.
Show Off Your Technical Skills: We love tech-savvy candidates! Be sure to mention any relevant qualifications or certifications you have, especially those related to nurse call systems or IP-based technology. This will help us see your expertise right away.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Ascom UMS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around installation and commissioning of systems. Be ready to discuss specific experiences you've had with electronic communication systems, as this will show your hands-on expertise.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to diagnose faults or provide on-site training. This will demonstrate your ability to think on your feet and adapt to different situations.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. Use clear language and avoid jargon when discussing your past projects. This will highlight your excellent communication skills.
✨Be Ready to Discuss Customer Satisfaction
Customer satisfaction is key in this role, so come prepared with examples of how you've ensured clients were happy with your work. Talk about how you managed expectations and followed up on projects to maintain strong relationships.