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For Companies At a Glance
- Tasks: Implement technical solutions and provide support to customers across the South of England.
- Company: Join a leading tech company focused on innovative customer care solutions.
- Benefits: Competitive salary, pension scheme, discounts, and generous annual leave.
- Other info: Dynamic role with opportunities for growth and travel across the UK.
- Why this job: Be at the forefront of technology while making a real difference for customers.
- Qualifications: Technical qualification in engineering or IT, with hands-on experience in installations.
The predicted salary is between 35000 - 45000 £ per year.
Are you someone who enjoys implementing technical customer solutions and providing technical support to customers? Do you enjoy working remotely from time to time and where no two days are the same? If so, then a System Engineer role with us might be what you’re looking for. As part of our Professional Services team, you’ll be at the forefront of our business and building solutions that ultimately help our customers provide expert care. The System Engineer implements technical customer solutions on a Customer Site.
Key Tasks And Responsibilities
- Deliver activities as part of Ascom Professional Services, including analysis of requirements, design, installation, commissioning and handover of customer solutions.
- Work on projects to implement technical customer solutions that integrate with existing systems.
- Implement systems according to project description.
- Do an intake of work on-site for project definition when needed.
- Execute small installation tasks on small projects where the task is too small to assign a separate installation engineer.
- Report frequently on project progress to the project manager / Engineering manager.
- Instruct customer on the use of the system/solution when needed.
- When needed take on project responsibility for smaller projects, including requirements analysis, design, installation, commissioning and handover of customer solutions (smaller is defined as max. 1 external party, less than 15K).
- Proactively collaborate with customers on-site and provide consultancy that helps customers to identify best possible additions/options that the customer will benefit from.
- Accountable for the performance of customer satisfaction and lead time of assigned project task KPIs.
- Demonstrate and maintain own expertise on latest technologies and methods through successful completion of training.
- Establish good documentation standards to preserve the traceability and serviceability of delivered products and solutions.
- Interface with customers and peers to collect information needed to perform professional services.
Essential
- A relevant technical qualification in electrical engineering, electronic engineering, telecommunications, or an IT related discipline (e.g., HNC/HND, Apprenticeship Certificate).
- Demonstrable experience in the installation, commissioning, and fault-finding of technical systems on customer sites.
- Proven ability to work independently and as part of a team, with strong problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Full UK driving license and willingness to travel to customer sites across the UK.
- Proficiency in using IT tools and software for documentation and reporting.
- CSCS (Construction Skills Certification Scheme) card or equivalent site access certification.
- Disclosure and Barring Service (DBS) check.
Desirable
- Specific experience with nurse call systems within long-term care and healthcare environments (e.g., knowledge of relevant standards HTM 08-03).
- Experience with pager and DECT (Digitally Enhanced Cordless Telecommunications) systems, ideally within commercial settings.
- Familiarity with IP-based technology and network configuration (e.g., basic understanding of TCP/IP, network switches).
- Experience working with Ascom bespoke software platforms (specific product knowledge will be advantageous).
- Knowledge of relevant UK regulations and safety standards.
- Manufacturer-specific training or certifications in nurse call, pager, or DECT systems.
- Familiarity with server operating systems (e.g., Windows Server) and database management systems (e.g., SQL) for software installation and system configuration.
Work Experience Essential
- Minimum of 2-3 years of experience in a field service, installation, or commissioning role, ideally working with electronic communication systems.
- Hands-on experience with the physical installation, wiring, and termination of system components.
- Proven track record of successfully commissioning systems on-site, including configuration and testing to meet specifications.
- Experience in diagnosing and resolving technical faults efficiently and effectively, both hardware and software related.
- Experience in providing on-site training and handover to end-users.
Work Experience Desirable
- Specific experience commissioning IP-based nurse call systems in hospitals, care homes, or similar environments.
- Experience commissioning DECT or paging systems in commercial buildings, hotels, or industrial sites.
- Prior experience working with Ascom nurse call, pager, or DECT systems.
- Experience with remote diagnostics and support.
- Experience creating site reports and documentation.
- Experience working directly with clients, managing expectations, and ensuring customer satisfaction.
In Exchange We Can Offer You
- A competitive Pension Scheme.
- A Benefits Platform with access to discounts with Retailers, Gyms, etc.
- Life Assurance at 8 x Basic Salary.
- 24 days Annual leave in 1st Year, rising to 28 within 5 years.
- Access to a 24/7, free & confidential Employee Assistance Programme.
To learn more about what we do, visit us at: www.ascom.com
System Engineer (covering the South of England) in Lichfield employer: Ascom UMS
Contact Detail:
Ascom UMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Engineer (covering the South of England) in Lichfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that System Engineer gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with installations and troubleshooting. Share specific examples of how you've solved problems on-site to impress them.
✨Tip Number 3
Don’t be shy about asking questions during interviews! This shows your interest in the role and helps you understand what they’re really looking for. Plus, it gives you a chance to demonstrate your technical knowledge and problem-solving skills.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace System Engineer (covering the South of England) in Lichfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in installation and commissioning of technical systems. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the System Engineer role and how your background makes you a perfect fit. Keep it conversational and genuine – we love that!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and provide solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ascom UMS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems like nurse call and DECT. Be ready to discuss your hands-on experience with installation and commissioning, as well as any troubleshooting you've done in the past.
✨Show Off Your Communication Skills
Since you'll be explaining complex concepts to non-technical users, practice how you can simplify technical jargon. Think of examples where you've successfully communicated with clients or team members to ensure everyone is on the same page.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations on-site. Prepare examples from your previous roles where you had to analyse requirements, design solutions, or manage customer expectations effectively.
✨Demonstrate Your Problem-Solving Skills
Be ready to share instances where you've diagnosed and resolved technical faults. Highlight your approach to problem-solving and how you ensure customer satisfaction, as this role heavily relies on these skills.