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For Companies At a Glance
- Tasks: Implement technical solutions and provide support to customers across the South of England.
- Company: Join a leading tech company focused on innovative customer care solutions.
- Benefits: Competitive salary, pension scheme, discounts, life assurance, and generous annual leave.
- Other info: Dynamic role with opportunities for professional growth and remote work flexibility.
- Why this job: Be at the forefront of technology, making a real difference in customer care.
- Qualifications: Technical qualification in engineering or IT, with experience in system installation and support.
The predicted salary is between 35000 - 45000 £ per year.
Are you someone who enjoys implementing technical customer solutions and providing technical support to customers? Do you enjoy working remotely from time to time and where no two days are the same? If so, then a System Engineer role with us might be what you’re looking for. As part of our Professional Services team, you’ll be at the forefront of our business and building solutions that ultimately help our customers provide expert care.
Key Tasks and Responsibilities
- Deliver activities as part of Ascom Professional Services, including analysis of requirements, design, installation, commissioning and handover of customer solutions.
- Work on projects to implement technical customer solutions that integrate with existing systems.
- Implement systems according to project description.
- Do an intake of work on-site for project definition when needed.
- Execute small installation tasks on small projects where the task is too small to assign a separate installation engineer.
- Report frequently on project progress to the project manager / Engineering manager.
- Instruct customer on the use of the system/solution when needed.
- Take on project responsibility for smaller projects, including requirements analysis, design, installation, commissioning and handover of customer solutions (smaller is defined as max. 1 external party, less than 15K).
- Proactively collaborate with customers on-site and provide consultancy that helps customers to identify best possible additions/options that the customer will benefit from.
- Accountable for the performance of customer satisfaction and lead time of assigned project task KPI's.
- Demonstrate and maintain own expertise on latest technologies and methods through successful completion of training.
- Establish good documentation standards to preserve the traceability and serviceability of delivered products and solutions.
- Interface with customers and peers to collect information needed to perform professional services.
Essential
- A relevant technical qualification in electrical engineering, electronic engineering, telecommunications, or an IT related discipline (e.g., HNC/HND, Apprenticeship Certificate).
- Demonstrable experience in the installation, commissioning, and fault-finding of technical systems on customer sites.
- Proven ability to work independently and as part of a team, with strong problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Full UK driving license and willingness to travel to customer sites across the UK.
- Proficiency in using IT tools and software for documentation and reporting.
- CSCS (Construction Skills Certification Scheme) card or equivalent site access certification.
- Disclosure and Barring Service (DBS) check.
Desirable
- Specific experience with nurse call systems within long-term care and healthcare environments (e.g., knowledge of relevant standards HTM 08-03).
- Experience with pager and DECT (Digitally Enhanced Cordless Telecommunications) systems, ideally within commercial settings.
- Familiarity with IP-based technology and network configuration (e.g., basic understanding of TCP/IP, network switches).
- Experience working with Ascom bespoke software platforms (specific product knowledge will be advantageous).
- Knowledge of relevant UK regulations and safety standards.
- Manufacturer-specific training or certifications in nurse call, pager, or DECT systems.
- Familiarity with server operating systems (e.g., Windows Server) and database management systems (e.g., SQL) for software installation and system configuration.
Work Experience Essential
- Minimum of 2-3 years of experience in a field service, installation, or commissioning role, ideally working with electronic communication systems.
- Hands-on experience with the physical installation, wiring, and termination of system components.
- Proven track record of successfully commissioning systems on-site, including configuration and testing to meet specifications.
- Experience in diagnosing and resolving technical faults efficiently and effectively, both hardware and software related.
- Experience in providing on-site training and handover to end-users.
Work Experience Desirable
- Specific experience commissioning IP-based nurse call systems in hospitals, care homes, or similar environments.
- Experience commissioning DECT or paging systems in commercial buildings, hotels, or industrial sites.
- Prior experience working with Ascom nurse call, pager, or DECT systems.
- Experience with remote diagnostics and support.
- Experience creating site reports and documentation.
- Experience working directly with clients, managing expectations, and ensuring customer satisfaction.
In exchange we can offer you
- A competitive Pension Scheme.
- A Benefits Platform with access to discounts with Retailers, Gyms, etc.
- Life Assurance at 8 x Basic Salary.
- 24 days Annual leave in 1st Year, rising to 28 within 5 years.
- Access to a 24/7, free & confidential Employee Assistance Programme.
To learn more about what we do, visit us at: www.ascom.com
System Engineer (covering the South of England) Professional Services · UK Lichfield employer: Ascom Holding AG
Contact Detail:
Ascom Holding AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Engineer (covering the South of England) Professional Services · UK Lichfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies of your past projects that highlight your technical expertise and problem-solving abilities. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Ace the interview! Research common interview questions for System Engineers and practice your responses. Be ready to discuss your experience with installations and troubleshooting, and don’t forget to showcase your communication skills.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are always a plus in our books!
We think you need these skills to ace System Engineer (covering the South of England) Professional Services · UK Lichfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the System Engineer role. Highlight your technical qualifications and any relevant projects you've worked on, especially those involving customer solutions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've implemented technical solutions and provided support to customers in the past.
Show Off Your Communication Skills: Since you'll be explaining technical concepts to non-technical users, it's crucial to demonstrate your communication skills in your application. Use clear and concise language to showcase your ability to connect with diverse audiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you can easily keep track of your application status!
How to prepare for a job interview at Ascom Holding AG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around nurse call systems and IP-based technology. Be ready to discuss your hands-on experience with installation and commissioning, as well as any specific Ascom products you've worked with.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to diagnose faults or provide on-site training. This will demonstrate your ability to think on your feet and adapt to different situations.
✨Communicate Clearly
Since you'll be explaining complex concepts to non-technical users, practice simplifying your explanations. Use relatable analogies or examples to show that you can bridge the gap between technical jargon and everyday language.
✨Be Ready to Discuss Customer Interaction
Expect questions about your experience working directly with clients. Prepare to share how you've managed customer expectations and ensured satisfaction, especially during project handovers or installations. Highlight your interpersonal skills and how they contribute to successful outcomes.