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For Companies At a Glance
- Tasks: Lead customer accounts in long-term care, driving technology adoption and growth.
- Company: Join Ascom, a leader in care technology with a mission to improve lives.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Why this job: Be a trusted partner in transforming care delivery and enhancing patient experiences.
- Qualifications: Strong communication skills and a passion for technology in healthcare.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Make a meaningful impact where care, technology, and strategy meet. At Ascom, we support care organisations at the frontline of one of society's greatest challenges; delivering safe, dignified, and sustainable care in an increasingly complex environment. As we continue to scale our Long-Term Care (LTC) strategy, we are seeking an Account Manager who thrives in customer focused environments and is motivated by delivering impact through technology.
This role offers the opportunity to work directly with care providers, combining trusted-advisor engagement with commercial leadership to help organisations modernise care delivery, while unlocking long-term growth.
The Role
As an Account Manager within Ascom's LTC business, you will take ownership of a portfolio of care organisations, acting as their primary point of contact and strategic partner. You will support customers throughout their digital journey, understanding operational challenges, shaping solution roadmaps, and identifying opportunities to expand the adoption of Ascom's portfolio. This role requires a strong growth mindset, combining trusted-advisor engagement with disciplined business development to expand Ascom's footprint across the Long-Term Care market.
Key Responsibilities
- Customer Account Leadership
- Own and manage relationships with assigned care organisations, serving as the primary interface across commercial, technical, and strategic engagement.
- Conduct structured account reviews to ensure alignment with customer objectives and evolving care models.
- Growth & Opportunity Development
- Proactively identify opportunities to upsell and cross-sell Ascom's software and hardware solutions through insight-led, value-based propositions.
- Engage customers in conversations around system enhancements, new capabilities, and future-state digital care models.
- Strategic Alignment
- Ensure customer plans and initiatives align with Ascom's broader LTC strategy, contributing to longâterm market positioning and growth.
- Share customer insight and market intelligence internally to inform solution development and strategic direction.
- Commercial Delivery
- Achieve or exceed assigned revenue and growth targets while maintaining a strong focus on customer satisfaction and retention.
- Build and maintain a robust pipeline of opportunities through proactive prospecting and portfolio expansion.
- Forecasting, CRM & Governance
- Utilise CRM systems to manage pipeline activity, forecast accurately, and ensure disciplined reporting of all account activity.
- Collaboration & Proposal Development
- Work closely with internal teams to develop compelling proposals, business cases, and tender responses.
- Support customers through procurement and decisionâmaking processes with clarity, confidence, and credibility.
Account Manager - Long Term Care (Based in Midlands / South) in Lichfield employer: Ascom Holding AG
Contact Detail:
Ascom Holding AG Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Account Manager - Long Term Care (Based in Midlands / South) in Lichfield
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more you engage, the better your chances of landing that Account Manager role.
â¨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how Ascom's technology impacts care delivery and be ready to discuss how you can contribute to their mission. Show them youâre not just another candidate!
â¨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the team at Ascom.
We think you need these skills to ace Account Manager - Long Term Care (Based in Midlands / South) in Lichfield
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager in Long-Term Care. Highlight your experience in customer-focused environments and any relevant tech-savvy skills that align with our mission at Ascom.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering impactful care through technology. Share specific examples of how you've helped organisations modernise their processes.
Showcase Your Growth Mindset: We love candidates who are eager to learn and grow! In your application, mention instances where you've identified opportunities for growth or improvement in previous roles, especially in customer engagement.
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre serious about joining our team at Ascom.
How to prepare for a job interview at Ascom Holding AG
â¨Know Your Customer
Before the interview, research Ascom and their Long-Term Care strategy. Understand their products and how they impact care organisations. This will help you speak confidently about how you can support their customers and align with their objectives.
â¨Showcase Your Growth Mindset
Be prepared to discuss examples from your past where you've identified opportunities for growth or improvement. Highlight your ability to adapt and learn in customer-focused environments, as this aligns perfectly with the role's requirements.
â¨Prepare Insight-Led Propositions
Think of specific scenarios where you successfully upsold or cross-sold solutions in previous roles. Be ready to share these insights during the interview, demonstrating your ability to engage customers with value-based propositions.
â¨Master the Art of Collaboration
Since the role involves working closely with internal teams, prepare to discuss how you've collaborated in the past. Share examples of how youâve developed proposals or business cases, and how you navigated decision-making processes with clarity and confidence.