Solutions Architect (Based in the Midlands)

Solutions Architect (Based in the Midlands)

As a Solutions Architect at Ascom, you will play a critical role at the intersection of Sales and Professional Services, supporting our mission to improve patient care through innovative technology. You will work closely with cross-functional teams, especially Sales, to assess customer needs and design tailored solutions that deliver measurable value for our customers.

This role involves working with Ascom’s advanced Nurse Call and software solutions to help deliver critical and clinical communication for hospitals and acute care facilities. We are looking for a self-starter who is eager to learn and committed to delivering solutions that can make a real difference to patient outcomes. Regular travel across the UK, including overnight stays, and travel to Ascom’s Head Office in Lichfield will be required.

Experience in healthcare environments, particularly with Nurse Call technologies/solutions, and knowledge of electrical installation methods and IT infrastructure are significant advantages.

Responsibilities

• Assess customers’ clinical, business, and technical requirements to develop fit-for-purpose solution architectures
• Collaborate with Sales to articulate and gain support for proposed solutions and associated services
• Proactively recommend value-added services that enhance the customer offering, including implementation, workflow consultancy, education, and ongoing support
• Position Ascom’s solutions across the portfolio, tailoring recommendations to specific customer strategies and environments
• Serve as a key link between Product Marketing and Sales to ensure alignment in customer value delivery
• Capture and relay market feedback to product development to influence future innovations
• Work closely with subject matter experts and sales colleagues to ensure high-quality, sustainable solution design
• Coordinate with procurement regarding third-party product integration and contracting as needed
• Support seamless transition from sales to delivery by engaging Ascom’s Professional Services team early in the process
• Introduce and support Project Managers during delivery to ensure consistent, high-quality execution
• Assist in evaluating project outcomes, including profitability and effectiveness of scope and delivery
• Participate in post-project reviews to drive continuous improvement in service and solution design
• Support Sales with meetings, demonstrations, exhibitions and quote generation as required

Qualifications And Experience

• A recognised engineering or technical qualification
• 2–5 years of experience in healthcare technology sales, clinical professional services, or network infrastructure environments
• Hands-on experience in customer-facing roles, ideally within medical or clinical technology contexts
• Familiarity with Nurse Call systems and workflows in healthcare settings is highly advantageous
• Proven ability to work cross-functionally in fast-paced, customer-focused environments

Skills And Competencies

• Excellent interpersonal and collaboration skills
• Experience working with multidisciplinary teams in operational healthcare environments is highly desirable
• Excellent communication skills, including presentation and influencing skills
• Ability to work independently and maintain a strong social presence with team interaction
• Strong network knowledge (IP networks and WiFi highly desirable; CCNA or CWNA certifications are desirable)
• Knowledge of servers, virtualization and cloud is desirable
• Strong understanding of structured cabling, installation practices, and applicable standards (e.g., BS EN 50173, TIA/EIA) is highly desirable
• Understanding of Electrical Installations and/or Electronic Engineering (e.g., BS 7671) is highly desirable
• Knowledge or hands-on experience with NEC contracts (e.g., NEC3/NEC4) is highly desirable
• Knowledge of Ascom products and solutions is highly desirable

Qualifications And Experience

• A recognised engineering or technical qualification
• 2–5 years of experience in healthcare technology sales, clinical professional services, or network infrastructure environments
• Hands-on experience in customer-facing roles, ideally within medical or clinical technology contexts
• Familiarity with Nurse Call systems and workflows in healthcare settings is highly advantageous
• Proven success working cross-functionally in fast-paced, customer-focused environments

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Hospitals and Health Care

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