Operations Support

Hours of Work: 40 hours per week, Monday - Friday 0800 - 1700

Reporting to the Base Manager, the role provides operational support across Aberdeen and Peterhead, acting as a key link between the Operations Control Centre (OCC), Quayside, Shipping, Transport, suppliers and customers. The role is responsible for identifying, communicating and resolving operational issues to support the safe, efficient and timely movement of cargo and vessel operations. Key Responsibilities include:

• Provide day to day operational support to Operations and Site Supervisors across Aberdeen and Peterhead.
• Act as the operational link between the OCC and Quayside Team, expediting issues and ensuring actions are progressed to resolution.
• Monitor general base cargo flow and identify emerging constraints or potential impacts to vessel operations.
• Engage with OCC regarding breaks, stand downs and changes to operational activity to support effective resource coordination. Cargo, Vessel and Loadout Support
• Manage and record late cargo, providing timely feedback to customers and relevant stakeholders.
• Communicate operational delays and changes to all relevant parties, ensuring information is clear, accurate and timely.
• Monitor and **escalate** base cargo issues, including cargo availability, receipt, unloading and onward movement.
• Query delays relating to vessel readiness, cargo receipt and unloading, ensuring issues are resolved and recorded.
• Review, record and assist in resolving load list and manifest issues, escalating discrepancies to the appropriate team.

Communication and Stakeholder Management

• Expedite communication between OCC, Shipping, Quayside, Transport, suppliers and customers where operational issues require coordination.
• Develop and maintain effective working relationships with customers, suppliers and internal stakeholders.
• Ensure relevant stakeholders receive timely information when operational commitments, cargo movements or vessel schedules are at risk.
• Maintain accurate and auditable records of significant operational issues, delays, actions and outcomes.

Minimum Competencies (Skills, Knowledge and Behaviours)

• Strong communication and interpersonal skills, with a customer focused approach.
• Good understanding of logistics and base operations.
• Ability to coordinate multiple priorities, work under pressure and adapt to changing operational demands.
• Proactive problem-solving skills, with the ability to identify risks, **escalate** issues and drive resolution.
• Strong organisation, time management and attention to detail.
• Working knowledge of Microsoft Office, particularly Excel, and accurate record keeping.
• Ability to work independently with limited supervision.
• Awareness of unconscious bias.

Desirable Qualifications/Competencies

• Previous logistics, quayside, shipping or operations experience
• Experience of working with customers, suppliers and multiple operational stakeholders

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