At a Glance
- Tasks: Support clients on waste management and deliver top-notch customer service.
- Company: Join a leading environmental consultancy with a focus on sustainability.
- Benefits: Full-time role with competitive salary and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth in the waste management sector.
- Why this job: Make a real difference in environmental practices while building valuable client relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Job Type: Full Time/Permanent
Working Hours: 37.5 hours per week Monday - Friday 08:30 - 16:30
Reporting to the Senior Environmental Business Advisor, this role is responsible for providing support and advice to onshore and offshore clients on all matters relating to waste. Key in liaising with other departments to ensure client service requirements are maintained.
Key duties include:
- Present a positive image of the company through first class service delivery and customer engagement.
- Provision of timely and accurate guidance and information.
- Production of weekly, monthly and annual client reporting such as EEMs and KPI logs.
- Production of key account monthly and quarterly slide packs.
- Maintenance of stock of consumables including stock takes, deliveries and ordering.
- Visiting and developing relationships with ASCO Waste Management clients where required.
- Answering enquiries from new and existing customers.
- Booking waste movements.
- Maintenance of internal databases.
- Preparation for and attendance at various client meetings.
- Investigation of non-conformances from clients.
- Share best practice developments across customer base.
Minimum Competencies (Skills, Knowledge and Behaviours):
- Maintains positive work relationships
- Customer service focussed, with a 'can-do' attitude
- Good communicator with professional telephone manner
- Good organisational, planning and time management skills
- Ability to work under pressure whilst maintaining attention to detail
- IT literate with good working knowledge of Microsoft packages
Minimum Qualifications:
Desirable Qualifications/Competencies:
- Proven experience in a customer facing role
- Background in waste management and/or oil and gas industry
Environmental Business Advisor in Peterhead employer: ASCO Group Limited
As an Environmental Business Advisor with us, you'll thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our commitment to sustainability and excellence in client service is matched by our dedication to fostering a positive workplace culture, where your contributions are valued and recognised. Located in a vibrant area, we offer competitive benefits and opportunities for professional advancement, making us an exceptional employer for those passionate about making a meaningful impact in the waste management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Environmental Business Advisor in Peterhead
✨Tip Number 1
Network like a pro! Reach out to people in the environmental sector, especially those connected to waste management. Attend industry events or webinars to make connections and show your enthusiasm for the field.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they approach waste management. This will help you tailor your responses and demonstrate that you're the right fit for the role.
✨Tip Number 3
Showcase your customer service skills during interviews. Share examples of how you've maintained positive relationships and delivered excellent service in previous roles. This is key for the Environmental Business Advisor position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Environmental Business Advisor in Peterhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Environmental Business Advisor. Highlight your experience in customer service and any relevant background in waste management or the oil and gas industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your 'can-do' attitude and how you maintain positive work relationships. Let us know why you're excited about this role and how you can contribute to our mission.
Showcase Your Communication Skills:Since this role involves liaising with clients and other departments, make sure your written application reflects your strong communication skills. Keep it professional but friendly – we love a good chat as much as the next person!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at ASCO Group Limited
✨Know Your Waste Management Stuff
Make sure you brush up on your knowledge of waste management practices and regulations. Familiarise yourself with the latest trends in the industry, especially those relevant to the oil and gas sector. This will show that you're not just interested in the role but also passionate about making a difference.
✨Show Off Your Customer Service Skills
Since this role is all about client engagement, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a client's needs. This will demonstrate your 'can-do' attitude and ability to maintain positive work relationships.
✨Prepare for Those Client Meetings
Get ready to discuss how you would prepare for and conduct client meetings. Think about how you would present information clearly and effectively, as well as how you would handle any non-conformances. Showing that you can communicate professionally and manage client expectations will set you apart.
✨Organisational Skills are Key
This role requires good organisational and time management skills, so be prepared to talk about how you prioritise tasks and manage your workload. You might want to share a story about a time when you successfully juggled multiple responsibilities while maintaining attention to detail. This will highlight your ability to work under pressure.
