Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and technicians to coordinate service needs and manage work orders.
- Company: Join ASCO Equipment, a people-first company in the heavy equipment industry.
- Benefits: 100% paid health insurance, 401(k) with profit sharing, and paid training.
- Why this job: Be part of a team that values excellence and offers unique perks for your growth.
- Qualifications: 2+ years in service writing or heavy equipment, with strong communication skills.
- Other info: Enjoy a dynamic work environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
Responsibilities:
- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and Manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
Qualifications:
- 2+ years of experience as a heavy equipment service technician or service writer
- Ability to work in a fast paced/high volume dealership
- Detail oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other service programs
- A personal dedication to work safety and accountability
Why Join Team ASCO?
Compensation & Benefits:
- 100% paid health insurance, 401(k) + profit sharing, and paid holidays
- Paid Training & Advancement Opportunities
Unique Perks:
- ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
Our Core Values:
- Honor God
- Develop People
- Pursue Excellence
- Grow Profitably
- Be Part of Something Bigger
At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
Service Writer employer: ASCO Equipment
Contact Detail:
ASCO Equipment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Writer
✨Tip Number 1
Get to know the company! Research ASCO Equipment and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Writer, you'll need to effectively engage with customers and technicians. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door at ASCO.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ASCO family.
We think you need these skills to ace Service Writer
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any relevant experience you have, whether it's in heavy equipment or the automotive industry. We want to see how your background can translate into the Service Writer role!
Be Customer-Centric: Since this role is all about engaging with customers, let your application reflect your customer service skills. Share examples of how you've positively impacted customer experiences in the past.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ASCO Equipment
✨Know Your Equipment
Familiarise yourself with heavy equipment terminology and common issues. Even if your background is in the automotive industry, understanding the specifics of heavy machinery will show that you're serious about the role and can engage effectively with both customers and technicians.
✨Master Customer Communication
Practice clear and concise communication. You’ll need to explain technical details to customers who may not be familiar with them. Role-play potential scenarios with a friend to build confidence in delivering updates and estimates.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage work orders and prioritise tasks. Bring examples from your past experience where you successfully handled multiple responsibilities, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork and Safety
ASCO values teamwork and safety, so be ready to share experiences where you collaborated with others or contributed to a safe working environment. Highlighting these aspects will align you with their core values and show that you’re a good fit for the team.