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- Tasks: Manage patient communications and appointments to ensure smooth clinic operations.
- Company: Ascle Healthcare Group, a leading healthcare provider in Singapore.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Join a dynamic team dedicated to enhancing patient care and clinic success.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a team that values excellence and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
Ascle Healthcare Group is a leading healthcare medical group in Singapore dedicated to supporting doctors in establishing and managing successful private medical centres. Drawing upon extensive industry knowledge, financial stability, and operational expertise, Ascle Healthcare Group provides a strategic advantage in developing thriving clinics across Singapore. Our dedication to excellence is evident in our all‐encapsulating support services. We take care of every facet of clinic management, from initial facility set‐up to day‐to‐day clinic operations. This comprehensive approach allows our doctors to concentrate on providing exceptional patient care while we adeptly manage the complexities of running a medical practice.
Manage communications and appointments across multiple clinics to ensure smooth patient interactions and support clinic operations with professionalism and accuracy.
- Manage inbound and outbound WhatsApp messages, phone calls, and emails promptly and professionally to maintain clear communication with patients and internal teams.
- Schedule, coordinate, and follow up on patient appointments across clinics to optimize clinic workflow and patient access.
- Handle general enquiries accurately and elevate complex cases to relevant teams to ensure timely resolution.
- Maintain accurate records and ensure compliance with SOPs and service protocols to support operational consistency and quality.
- Review, assess, and respond to enquiries in a timely manner to deliver quality customer service and patient support.
- Collaborate with different business units to provide a seamless, one‐stop solution for patients, enhancing their overall experience.
- Resolve feedback or issues raised by patients, customers, or internal operations teams by identifying root causes and implementing effective solutions.
- Deliver a professional and high‐quality service experience at all patient touchpoints to uphold clinic reputation and patient satisfaction.
- Identify patients' needs and maintain a consistently high level of service delivery and satisfaction through attentive and responsive care.
- Proactively manage patient feedback and challenges calmly and professionally to ensure positive outcomes and continuous improvement.
Call Centre Executive in London employer: ASCLE HEALTHCARE PRIVATE LIMITED
Contact Detail:
ASCLE HEALTHCARE PRIVATE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Executive in London
✨Tip Number 1
Get to know the company! Research Ascle Healthcare Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls and messages, it’s crucial to sound professional and clear. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions about how they handle patient feedback and what tools they use for scheduling. This shows you’re thinking ahead about how to contribute to their operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Call Centre Executive in London
Some tips for your application 🫡
Show Your Communication Skills: As a Call Centre Executive, your ability to communicate clearly is key. Make sure your written application reflects this by using concise language and a friendly tone. We want to see how you can engage with patients through your writing!
Highlight Relevant Experience: If you've got experience in customer service or managing communications, flaunt it! Share specific examples in your application that demonstrate how you've handled similar responsibilities. This helps us see how you'd fit into our team.
Be Professional Yet Approachable: While we love a professional vibe, don’t forget to let your personality shine through! Use a warm and inviting tone in your application to show us that you can connect with patients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right where it needs to be. Plus, you’ll get to explore more about us while you’re at it!
How to prepare for a job interview at ASCLE HEALTHCARE PRIVATE LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research Ascle Healthcare Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Call Centre Executive, communication is key. Practise speaking clearly and confidently about your previous experiences. You might even want to role-play common scenarios you could face in the job, like handling patient enquiries or scheduling appointments.
✨Prepare for Situational Questions
Expect questions that assess how you handle specific situations, such as managing difficult patients or resolving complaints. Think of examples from your past experiences where you demonstrated problem-solving skills and professionalism.
✨Showcase Your Customer Service Mindset
Highlight your commitment to providing excellent customer service. Be ready to discuss how you’ve gone above and beyond for customers in the past, and how you plan to maintain high service standards at Ascle Healthcare Group.
