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For Companies At a Glance
- Tasks: Manage patient communications and appointments to ensure smooth clinic operations.
- Company: Ascle Healthcare Group, a leading healthcare provider in Singapore.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Join a dynamic team dedicated to enhancing patient care and clinic success.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a team that values excellence and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
Company Overview / Employee Value Proposition
Ascle Healthcare Group is a leading healthcare medical group in Singapore dedicated to supporting doctors in establishing and managing successful private medical centres. Drawing upon extensive industry knowledge, financial stability, and operational expertise, Ascle Healthcare Group provides a strategic advantage in developing thriving clinics across Singapore. Our dedication to excellence is evident in our all‑encapsulating support services. We take care of every facet of clinic management, from initial facility set‑up to day‑to‑day clinic operations. This comprehensive approach allows our doctors to concentrate on providing exceptional patient care while we adeptly manage the complexities of running a medical practice.
Job Summary
Manage communications and appointments across multiple clinics to ensure smooth patient interactions and support clinic operations with professionalism and accuracy.
Responsibilities
- Manage inbound and outbound WhatsApp messages, phone calls, and emails promptly and professionally to maintain clear communication with patients and internal teams.
- Schedule, coordinate, and follow up on patient appointments across clinics to optimize clinic workflow and patient access.
- Handle general enquiries accurately and elevate complex cases to relevant teams to ensure timely resolution.
- Maintain accurate records and ensure compliance with SOPs and service protocols to support operational consistency and quality.
- Review, assess, and respond to enquiries in a timely manner to deliver quality customer service and patient support.
- Collaborate with different business units to provide a seamless, one‑stop solution for patients, enhancing their overall experience.
- Resolve feedback or issues raised by patients, customers, or internal operations teams by identifying root causes and implementing effective solutions.
- Deliver a professional and high‑quality service experience at all patient touchpoints to uphold clinic reputation and patient satisfaction.
- Identify patients’ needs and maintain a consistently high level of service delivery and satisfaction through attentive and responsive care.
- Proactively manage patient feedback and challenges calmly and professionally to ensure positive outcomes and continuous improvement.
Call Centre Executive employer: ASCLE HEALTHCARE PRIVATE LIMITED
Contact Detail:
ASCLE HEALTHCARE PRIVATE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Executive
✨Tip Number 1
Get to know the company! Research Ascle Healthcare Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing calls and messages, it’s crucial to sound professional and clear. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be proactive during interviews! Think about how you can contribute to improving patient interactions and clinic operations. Share specific examples from your past experiences that highlight your problem-solving skills and customer service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Call Centre Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Centre Executive role. Highlight your communication skills and any relevant experience in managing patient interactions or customer service. We want to see how you can bring value to our team!
Showcase Your Professionalism: In your written application, reflect the professionalism we expect in the role. Use clear and concise language, and ensure there are no typos or grammatical errors. This is your chance to make a great first impression!
Highlight Team Collaboration: Since the role involves working with different business units, emphasise your ability to collaborate effectively. Share examples of how you've worked in teams to solve problems or improve processes. We love seeing teamwork in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ascle Healthcare Group!
How to prepare for a job interview at ASCLE HEALTHCARE PRIVATE LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research Ascle Healthcare Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Call Centre Executive, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've handled challenging situations in the past. Think of specific examples where you resolved customer issues or improved processes. This will demonstrate your ability to manage patient feedback and challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing communications, or how they measure patient satisfaction. This shows that you're engaged and thinking about how you can contribute to their success.
