Customer Implementation Executive

Get AI-powered advice on this job and more exclusive features. Ascertia is a global leader in PKI and high-trust electronic signature solutions. We design and develop our own software products, which are sold globally, primarily through a network of local reseller partners. Ascertia is experiencing solid revenue growth and continues to expand its team to deliver outstanding customer success and drive further adoption of our solutions. With over 100 full-time employees, Ascertia offers a fantastic opportunity for talented professionals to join a growing organisation committed to excellence. Role Overview The Customer Implementation Executive (CSE) is a key member of the team, responsible for deploying and supporting Ascertia’s solutions on a day-to-day basis. You will work closely with customers, partners, and internal teams to ensure seamless deployment, onboarding, and support for Ascertia\’s products, ensuring customer satisfaction and success. This role requires a hands-on technical professional who excels at system configuration, solution deployment, and managing post-sales customer relationships. Your focus will be on ensuring our customers and partners have the tools, guidance, and support they need to succeed with our products. Key Responsibilities Deployments and Solution Support Lead product deployment and configuration for Ascertia’s solutions (SigningHub and ADSS Server) on customer environments, ensuring all technical and architectural requirements are met. Guide customers and partners through installation, configuration, and optimisation of Ascertia solutions, both remotely and occasionally on-site. Manage and deliver Proof of Concepts (POCs), providing clear and actionable instructions to ensure successful outcomes. Create, maintain, and improve project templates in tools such as Basecamp to ensure consistency and quality in deployments. Oversee customer onboarding processes, ensuring technical setups are completed smoothly and efficiently. Ensure smooth upgrade processes for existing customers, working collaboratively with the Support Services team as needed. Monitor and manage customer support requests, ensuring clear communication and timely resolution in collaboration with technical support teams. Develop and maintain strong relationships with customers and partners through scheduled calls, remote sessions, and regular updates. Provide guidance, best practices, and troubleshooting assistance to customers and partners as required. Document and log enhancement requests from customers and partners for review by the Product Management team. Technical Training and Knowledge Sharing Deliver technical training to customers and partners where required, ensuring they are empowered to maximise the value of Ascertia’s products (with reliance on LMS systems). Collaborate with internal teams to ensure architecture and deployment guides, training materials, and other resources are kept up to date. Team Collaboration and Feedback Actively communicate customer and partner feedback to relevant teams, including suggestions for improving product performance, usability, and scalability. Work closely with the Sales, Product, and Support teams to ensure smooth handovers and alignments between departments. Skills and Experience Required Technical Skills : Experience with deploying and configuring operating systems (Windows and Linux). Knowledge of database management and cloud services such as Microsoft Azure. Familiarity with PKI, digital signatures, networking and connected technologies is a strong advantage. Problem Solving : A proactive and problem-solving mindset to tackle customer challenges effectively. Communication and Organisation : Strong verbal and written communication skills, with the ability to explain complex technical concepts clearly and concisely. Exceptional organisational and time management skills to handle multiple customer engagements and priorities. Flexibility : Comfortable working remotely with occasional travel to partner or customer sites and events. Flexibility to work across time zones as needed. Job Offer Salary : Competitive salary with performance-based bonuses. 25 days of annual leave + 3 additional days at Christmas. Pension: 8% Employer and 5% Employee contribution SIPP pension. Private medical cover for individuals and family members. 4x base salary Death in Service insurance. Expenses : Full reimbursement of reasonable business expenses against receipts. Why Join Ascertia? Ascertia is a privately owned UK company with a strong focus on delivering high-trust PKI products and electronic signature solutions. Our solutions are trusted by industry leaders, and our dedication to quality and innovation is reflected in our growth and reputation. We are proud to offer a collaborative and supportive work environment, where team members are encouraged to take ownership, innovate, and excel. Join us to be part of a dynamic team that is shaping the future of digital identity and trust solutions. For more information, visit: SigningHub : www.signinghub.com ADSS Server : www.ascertia.com Seniority level Entry level Employment type Full-time Job function Business Development and Sales Industries: Software Development #J-18808-Ljbffr