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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage inquiries to enhance the customer journey.
- Company: Leading educational solutions provider with a focus on teamwork and support.
- Benefits: Competitive pay, supportive environment, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills and a positive, proactive attitude.
The predicted salary is between 28800 - 43200 £ per year.
A leading educational solutions provider is seeking a motivated Customer Support Advisor to deliver exceptional service throughout the customer journey. In this role, you will manage customer inquiries, provide ongoing advice, and ensure product license renewals to meet retention targets.
Candidates should possess excellent communication skills, a positive approach, and the ability to prioritize tasks efficiently. This position promises great teamwork and customer-focused initiatives in a supportive environment.
Customer Support & Retention Advisor employer: Ascentis
Contact Detail:
Ascentis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Retention Advisor
✨Tip Number 1
Get to know the company inside out! Research our values, mission, and the products we offer. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional service, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer inquiries or resolved issues. We love candidates who can demonstrate their ability to think on their feet and prioritise tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and ready to take the first step towards joining our awesome team.
We think you need these skills to ace Customer Support & Retention Advisor
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let us see your enthusiasm for educational solutions. Share any relevant experiences or insights that highlight your commitment to helping others learn and grow.
Highlight Your Communication Skills: Since this role is all about delivering exceptional service, make sure to showcase your communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively resolved customer inquiries in the past.
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention specific instances where you've tackled challenges or improved processes. This will show us that you can handle the dynamic nature of customer support.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Ascentis
✨Know the Product Inside Out
Before your interview, make sure you understand the educational solutions offered by the company. Familiarise yourself with their products and services so you can confidently discuss how you would assist customers and handle inquiries.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided advice that led to positive outcomes.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific scenarios where you successfully managed customer inquiries or complaints. Highlight your ability to prioritise tasks and find solutions quickly, as this will show your potential employer that you can thrive in a fast-paced environment.
✨Emphasise Teamwork and Customer Focus
This position values teamwork and a customer-centric approach. Share experiences where you collaborated with colleagues to enhance customer satisfaction or contributed to team goals. This will illustrate that you’re not just focused on individual success but also on the team's achievements.
