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- Tasks: Provide top-notch technical support for enterprise customers in networking and WiFi technologies.
- Company: Join a dynamic team focused on delivering managed network solutions on the beautiful Isle of Man.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be part of a motivated team, enhance your skills, and make a real impact in network services.
- Qualifications: 5+ years in a skilled engineering role, Cisco certified (CCNP level or above), and strong documentation skills.
- Other info: Open to candidates willing to relocate to the Isle of Man for this exciting opportunity.
The predicted salary is between 48000 - 72000 £ per year.
We’re open to talking to people open to living and working on the Isle of Man for this role. The role is based within our client’s Managed Networks function, which provides 2nd/3rd line technical support for all Enterprise customers subscribed to the Managed Network product range. This role involves occasional support for WiFi and networking technologies, requiring an individual with both the requisite skillset and experience in this technology. The Senior Network Specialist reports directly to the Managed Networks Manager and works as part of a larger team. About the Role: Deliver effective, timely, high-quality services and technical support to our client’s customers, network services, and internal management systems. Provide technical support to meet agreed customer expectations and assist in the operation and assurance of all Managed Network products and services in line with agreed KPIs & SLAs. Engage with and support other Customer Technology Services teams in delivering, operating, and supporting Customer Solutions & Services related to Managed Network products. Collaborate with Network and Operational leads to identify individual development opportunities, mentoring & coaching as necessary to create a highly efficient, engaged, and motivated team. Essential Candidate Characteristics: Professional work ethic Aptitude for learning new skills Ownership & responsibility for tasks Understanding of complex Networking and WiFi concepts 5+ years of experience with a managed service provider in a skilled engineering role Strong documentation skills and understanding of routing protocols Cisco certified engineer (CCNP level or above) Required Skills: Experience with Non-Cisco networking technologies Innovative: Creative and open to new approaches Proactive: Flexible, adaptable, and takes ownership Confident: Welcomes feedback, communicates effectively Trusted: Acts with integrity, reliable, and respects others
Senior Network Specialist - Isle of Man employer: Ascentiom
Contact Detail:
Ascentiom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Specialist - Isle of Man
✨Tip Number 1
Make sure to highlight your experience with managed service providers and your technical skills in networking during any conversations. This role requires a strong understanding of complex networking concepts, so be prepared to discuss specific projects or challenges you've faced.
✨Tip Number 2
Since this position involves collaboration with various teams, emphasize your teamwork and communication skills. Share examples of how you've successfully worked with others to deliver high-quality services and support.
✨Tip Number 3
Demonstrate your proactive approach by discussing instances where you took ownership of tasks or projects. Show that you're adaptable and willing to learn new technologies, especially if they are non-Cisco networking technologies.
✨Tip Number 4
Familiarize yourself with the KPIs and SLAs relevant to managed network products. Being able to speak knowledgeably about how you can meet or exceed these expectations will set you apart as a candidate who understands the business side of technical support.
We think you need these skills to ace Senior Network Specialist - Isle of Man
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and required skills. Tailor your application to highlight your experience with managed networks, technical support, and any relevant certifications.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 5+ years of experience in a skilled engineering role, particularly with managed service providers. Include specific examples of how you've delivered high-quality technical support and met KPIs & SLAs.
Showcase Your Skills: Clearly outline your technical skills, especially your knowledge of complex networking and WiFi concepts. Mention your Cisco certification (CCNP level or above) and any experience with Non-Cisco networking technologies.
Demonstrate Soft Skills: In addition to technical expertise, illustrate your professional work ethic, ability to learn new skills, and proactive approach. Provide examples of how you've taken ownership of tasks and collaborated with teams to achieve goals.
How to prepare for a job interview at Ascentiom
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with networking technologies, especially those related to managed services. Highlight specific projects or challenges you've faced and how you resolved them, particularly focusing on your knowledge of routing protocols and WiFi technologies.
✨Demonstrate Your Problem-Solving Skills
During the interview, expect scenario-based questions that assess your ability to troubleshoot and provide technical support. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you effectively handled complex networking issues in the past.
✨Emphasize Collaboration and Teamwork
Since the role involves working closely with other teams, be ready to share examples of how you've collaborated with colleagues in previous roles. Discuss how you’ve mentored others or contributed to a team environment, showcasing your ability to engage and motivate your peers.
✨Prepare Questions About Company Culture
Research the company’s values and culture, and prepare thoughtful questions that reflect your interest in their work environment. This shows that you are not only focused on the technical aspects but also on how you can fit into and contribute to their team dynamics.
