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- Tasks: Join our team as a Credit Controller, handling customer payments and queries daily.
- Company: Ascential connects leading brands with the future of their industries through events and services.
- Benefits: Enjoy flexible work options, 25 days leave, and a chance to become a shareholder.
- Why this job: Be part of a diverse team where your ideas can make a real impact in a global community.
- Qualifications: Experience in Credit Control and strong communication skills are essential.
- Other info: We value energy and ambition over a strict checklist of skills.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a Credit Controller (4 month FTC) to join our team in London as part of our Finance function.
Your Role: You will join a team of Credit Controllers working within the Shared Service in a Hybrid role. The position will support The LIONS brand, which is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community.
Key Responsibilities:
- Conduct outbound collection calls and send emails to customers with overdue payments (minimum 30 per day).
- Collecting to the agreed immediate payment terms.
- Accurately record all customer interactions within Googlesheets and Salesforce.
- Reconcile bank accounts daily, ensuring all transactions are logged on the Google Sheet.
- Update customer balances and payment statuses accordingly.
- Generate and send card payment links to customers through Adyen and Securetrading.
- Mailbox management – responding promptly to customer queries regarding invoices and payments via email.
- Escalate problematic accounts to the Awards Team for resolution through the appropriate channels.
Your Experience:
- Experience in Credit Control.
- Strong written and verbal communication skills, with the ability to engage professionally with clients and the team.
- Excellent attention to detail and advanced GoogleSheet skills.
- Proactive attitude with the ability to work independently.
Who are we?
Ascential takes the world’s leading brands to the heart of what’s next for their industries. We do this through our events, intelligence products and advisory services.
Ascential is part of Informa Festivals, a division with the Informa group. Informa is an international business that champions specialists, connecting people with knowledge to help them learn more, know more and do more through live and on-demand events, digital and data-driven services and academic research.
We are home to over 15,000 colleagues working in around 30 countries and serving customers in 150 countries.
Why Choose Us?
We champion our colleagues, all across the world. Join us for opportunities to build a varied career, in a company that’s building for the future.
When it comes to life at Informa, no two days are the same and we celebrate the diversity of our teams and people. But wherever and whoever you are, we give you the freedom to bring ideas to life, work that makes a real difference to our customers and markets, and the chance to be part of an international and inclusive community of great people.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.
- Time out: 25 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
- A ShareMatch scheme: allows you to become an Informa shareholder with free matching shares.
- Flexible benefits platform: options including Private Medical, Dental Insurance, Critical Illness.
- Broader impact: take up to four days per year to volunteer, with charity match funding available too.
- Pension, Life Assurance and Income Protection.
- Access to either our commission, bonus or profit share schemes, dependent on the role.
- Employee assistance programme, season ticket loans and cycle to work scheme.
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on our training platforms. When it’s time for the next step, we encourage and support internal job moves.
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.
About Us
Discover Informa, where no two days are the same. Here, you’ll find the freedom, opportunity and support of a fantastic community to make a real impact.
Informa Festivals is a division with the Informa group. Informa is an international business that champions specialists, connecting people with knowledge to help them learn more, know more and do more through live and on-demand events, digital and data-driven services and academic research.
We are home to over 15,000 colleagues working in around 30 countries and serving customers in 150 countries.
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Credit Controller employer: Ascential plc
Contact Detail:
Ascential plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Familiarize yourself with the tools mentioned in the job description, especially Google Sheets and Salesforce. Being able to demonstrate your proficiency in these platforms during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since you'll be engaging with clients regarding overdue payments, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Prepare for potential scenarios you might face in credit control, such as handling difficult conversations with clients about overdue payments. Think of strategies to maintain professionalism while being assertive.
✨Tip Number 4
Research The LIONS brand and its significance in the creative communications industry. Understanding their values and mission can help you align your answers during the interview and show your genuine interest in the role.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Credit Control and showcases your strong written and verbal communication skills. Emphasize any relevant roles where you've successfully managed customer interactions and collections.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your attention to detail and proactive attitude, as well as your ability to work independently.
Showcase Google Sheets Skills: Since advanced Google Sheets skills are essential for this role, consider including examples of how you've used Google Sheets in previous positions. This could be in the form of data management, reporting, or reconciliation tasks.
Prepare for Potential Questions: Think about common interview questions related to Credit Control and customer service. Prepare answers that reflect your experience and how you handle challenging situations, especially regarding overdue payments and customer queries.
How to prepare for a job interview at Ascential plc
✨Show Your Credit Control Experience
Be prepared to discuss your previous experience in credit control. Highlight specific examples of how you've successfully managed overdue payments and engaged with clients to resolve issues.
✨Demonstrate Communication Skills
Since strong written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to role-play a collection call, so be ready to showcase your professionalism and engagement.
✨Familiarize Yourself with Google Sheets
Given the emphasis on advanced Google Sheets skills, brush up on your knowledge of functions and data management. Be ready to discuss how you’ve used Google Sheets in past roles to track customer interactions or reconcile accounts.
✨Exhibit a Proactive Attitude
The company values a proactive approach, so prepare to share examples of how you've taken initiative in previous positions. Discuss situations where you identified problems and implemented solutions independently.
