At a Glance
- Tasks: Visit customers, gather information, and help reconnect them with their lender's support.
- Company: Ascent, a supportive and inclusive company focused on customer care.
- Benefits: Competitive salary, company car, health cash plan, and ongoing training.
- Other info: Dynamic role with opportunities for career development and progression.
- Why this job: Make a real impact while enjoying autonomy and flexibility in your work.
- Qualifications: Strong communication skills and the ability to work independently.
The predicted salary is between 31500 - 38500 £ per year.
- Exciting Opportunity
- Customer Reconnection Representative
We are seeking motivated and professional individuals across the UK on both an employed and self-employed basis.
As a Customer Reconnection Representative, you'll be the face of Ascent, visiting customers and helping reconnect them with the support available from their lender.
This is an active, field-based role, ideal for individuals who enjoy meeting people, working independently, and managing their own workload.
We welcome applications from individuals from all backgrounds.
Attitude, communication skills, professionalism, and reliability are more important than specific industry experience, as full training and ongoing support will be provided.
About the Role
This is a customer-facing role where you'll visit customers in their homes, gather information, identify any support needs, and encourage positive engagement with their lender.
Working across your designated territory, you'll manage your own diary while delivering a professional and empathetic customer experience.
The role offers a high degree of autonomy and requires flexibility, including evening and weekend visits when required.
No two days are the same, making this an ideal opportunity for individuals who enjoy working in a fast-paced environment, building rapport with people from all walks of life, and achieving positive outcomes for customers and clients alike.
- Your Responsibilities Will Include
- Reconnecting customers with their lender and encouraging positive engagement.
- Supporting customers in discussing their financial circumstances.
- Gathering accurate information from customers and relevant third parties.
- Identifying potentially vulnerable customers and escalating concerns appropriately.
- Identifying complaints and ensuring they are handled in line with the appropriate process.
- Managing your diary, workload, and allocated territory effectively to ensure client service level agreements are achieved.
- Ensuring all compliance requirements are met, including the mandatory recording of all visits.
- Delivering a professional, respectful, and empathetic customer experience at all times.
What We Offer
- Employed Basis
- Competitive salary.
- Company i Pad and mobile phone.
- Company car.
- Home-based role with travel across your allocated region.
- Health Cash Plan.
- Life Assurance.
- Critical Illness Cover.
- Bonus Scheme.
- Discounted Gym Membership.
- Comprehensive training and ongoing support.
- Opportunities for career development and progression.
What We're Looking For
- A confident communicator who enjoys engaging with people from all backgrounds.
- Strong interpersonal and relationship-building skills.
- Self-motivated with the ability to work independently.
- Organised and able to manage a busy workload effectively.
- Professional, resilient, and empathetic when dealing with challenging situations.
- Comfortable working in a fast-paced environment.
- Flexible and willing to work evenings and weekends as required.
- A full UK driving licence and willingness to travel within an allocated territory.
- Required Documentation
(Requirements may vary depending on whether you are applying on an employed or self-employed basis.)
- ICO Registration.
- Full UK Driving Licence and appropriate vehicle insurance.
- Public Liability Insurance.
- Valid DBS Check.
Why Join Us?
At Ascent, we pride ourselves on creating a supportive, inclusive, and collaborative environment where your contributions truly make a difference.
We are committed to helping our people grow through comprehensive training, ongoing support, professional development opportunities, and a culture built on fairness, integrity, and customer care.
Whether you're looking to start a career in field-based customer engagement or bring existing experience to a growing organisation, Ascent offers an exciting opportunity to make a real impact while developing your career.
Join us and help reconnect customers with the support they need.
JBRP1_UKTJ
Customer Representative Field Based in Taunton employer: Ascent
Join our dynamic team in Manchester, where we prioritise a supportive work culture that fosters professional growth and development. As a Conveyancer, you will benefit from competitive remuneration, comprehensive training programmes, and the opportunity to work on diverse property transactions, all while being part of a collaborative environment that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Representative Field Based in Taunton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ascent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ascent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Representative Field Based in Taunton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ascent:Your cover letter is your chance to shine! Tell us why you want to work at Ascent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ascent!
How to prepare for a job interview at Ascent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
